PLEASE READ THESE TERMS AND CONDITIONS OF BOOKING CAREFULLY
All bookings made with goPhysio are subject to the following terms. If you have any questions or concerns, please speak to any member of staff.
We understand that life sometimes gets in the way and schedules can change unexpectedly. We always try to be as flexible and accommodating as possible but please be aware you will incur a full treatment fee charge if you cancel with less than 24 hours’ notice. Appointment slots are very valuable and without adequate notice that appointment can’t be used for another patient. We send out both text message & email appointment reminders to help you remember your appointment time.
There have been many changes with the way health insurance companies cover physiotherapy and associated services recently. Subsequently, with the exception of Bupa, we require all patients to pay for their physiotherapy appointments up front per appointment. We will provide you with an emailed receipt which includes your Physiotherapist's HCPC number, which you can then provide to your individual insurance company. Depending on your individual policy, you may be able to reclaim some or all of your fees. Policies and cover varies widely now and we are unable to accept any responsibility for the amount you may be able to reclaim from your insurance company.
If you have cover with Bupa, goPhysio have direct settlement arrangements, but you must ask for an Authorisation Code or Claim number and bring it to your first physiotherapy appointment. If in doubt, give us a call & we’ll try and assist you in whatever way we can. Should your treatment not be covered by your policy or you have an excess on your Bupa policy you will be responsible for the fees or shortfall.
T&C’s updated and correct as of 20th May 2020
To contact us, please email firstname.lastname@example.org.
Thank you for your booking.
We invest in our clinic and facilities, providing you a top notch experience in wonderful surroundings.
We guarantee we will offer you an appointment within 24 hours of you getting in touch.
We’re easy to get to and find, with free parking and excellent public transport links.
Through our many years of experience, we’ve learnt to deliver the best possible care and service.
Our care is focused on listening to you, solving your injury problems and achieving your goals.
We quickly get to the bottom of your problem, finding and addressing the real cause, not just the symptoms.
You'll benefit from our hands-on approach, perfected through years of study, dedication and practice.
Our expert team will solve your injury puzzle, providing seamless care between our range of services.
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