This policy is updated from time to time. The latest version is published on this page.
If you have any questions about this policy, please email firstname.lastname@example.org or write to: 11 Bournemouth Road, Chandlers Ford, Eastleigh, SO53 3DA.
Under GDPR, as client of goPhysio Limited, you have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.
We are goPhysio, 11 Bournemouth Road, Chandlers Ford, Eastleigh, SO53 3DA, telephone number 023 8025 3317, email address email@example.com. For the purposes of processing your personal data we are the Controller.
We record and use the following categories of personal data which may include: name, address, telephone numbers, email address, medical history, diagnosis, treatment information, health related information. This data is collected and stored for the purpose of health diagnosis and treatment and forms part of our contract to provide our services. In addition, we will only examine or treat you with your explicit consent.
We may contact you about additional, associated services that may be of benefit to you on the basis of legitimate interest.
If you make prospective enquiries via the website or by email, we will only contact you with your explicit consent.
We only share your personal data with your explicit consent, where, for example we need to contact a medical practitioner as part of your care. Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law and any such data is not stored outside of the EU.
Whilst you are receiving treatment from our clinic we will continue to store and use your personal data. Once you have been discharged, in accordance with the records management code of practice, we are required to retain your personal data for a minimum of 8 years from your last contact with us or until you are 25 (or 26 if you are 17 when treatment ends).
If you have not received treatment, data will be retained for no longer than 6 months.
As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Controller who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.
You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.
We do not use any system which uses automated decision making or profiling in respect of your personal data.
We invest in our clinic and facilities, providing you a top notch experience in wonderful surroundings.
We guarantee we will offer you an appointment within 24 hours of you getting in touch.
We’re easy to get to and find, with free parking and excellent public transport links.
Through our many years of experience, we’ve learnt to deliver the best possible care and service.
Our care is focused on listening to you, solving your injury problems and achieving your goals.
We quickly get to the bottom of your problem, finding and addressing the real cause, not just the symptoms.
You'll benefit from our hands-on approach, perfected through years of study, dedication and practice.
Our expert team will solve your injury puzzle, providing seamless care between our range of services.
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22.07 Studio Re-Opening: Your Questions Answered - With our studio re-opening on 27th July, we've had a number of questions for the finer details and to clarify a few things. As always, we're more than happy to answer any questions you may have, so ...
18.07 Studio Re-Opening News - We are delighted that we can finally re-open our studio and re-start our wonderful, Pilates classes, albeit in a slightly different way (but hey, think we're all used to constant change by now!). ...