We know you’ve probably got lots of questions, we hope to answer most of these here or elsewhere on the site. If we haven’t answered your question, please do give us a call on 023 8025 3317 or drop us an email, we’re more than happy to help.
Do I need to see my GP first?
No (unless specified by your health insurance company). We accept direct referrals, minimising any hold ups in your treatment, giving you peace of mind and a positive action plan without any delays.
What shall I wear?
Wear something comfortable and appropriate for the area of your injury to be assessed thoroughly e.g. shorts for a knee injury. Your modesty will be respected at all times.
When do I pay?
Payment is due at the end of every appointment, unless you have private health insurance with Bupa, in which case we have direct settlement arrangements. Our preferred method of payment is by card but we also accept cash. We are able to provide a printed reciept upon request.
I’ve got private health insurance, can I use this to see you at goPhysio?
There have been many changes with the way health insurance companies cover physiotherapy recently. Subsequently, with the exception of Bupa, we require all patients to pay for their physiotherapy appointements up front per appointment. We will provide you with a printed receipt which includes your Physiotherapist's HCPC number, which you can then provide to your individual insurance company. Depending on your individual policy, you may be able to reclaim some or all of your fees. Policies and cover varies widely now and we are unable to accept any responsibility for the amount you may be able to recaim from your insurance company. You will be responsible for any shortfall.
If you have cover with Bupa, goPhysio have direct settlement arrangements, but you must ask for an Authorisation Code or Claim number and bring it to your first physiotherapy appointment. If in doubt, give us a call & we’ll try and assist you in whatever way we can. Should your treatment not be covered by your policy or you have an excess on your Bupa policy you will be responsible for the fees or shortfall.
You can read more about private health insurance and physiotherapy on our blog post here.
How do I change my appointment?
We understand that sometimes things come up, however we would appreciate as much notice as possible if you are unable to attend your appointment. We just ask that you give us a minimum of 24 hrs notice of any changes to your appointment so that we can re-allocate the appointment. Less than 24 hours notice will result in a charge. Appointment slots are very valuable and without adequate notice that appointment can’t be used for another patient. We send out both text message & email appointment reminders to help you remember your appointment time.
Do I need to bring anything with me to my appointment?
Not really, just yourself! However, if you have had any tests or investigations related to your problem (like a scan or X Ray), it can be helpful to bring these along. If you are being assessed for an injury which uses some equipment, it may be useful to bring this along e.g. running footwear.
We invest in our clinic and facilities, providing you a top notch experience in wonderful surroundings.
We guarantee we will offer you an appointment within 24 hours of you getting in touch.
We’re easy to get to and find, with free parking and excellent public transport links.
Through our many years of experience, we’ve learnt to deliver the best possible care and service.
Our care is focused on listening to you, solving your injury problems and achieving your goals.
We quickly get to the bottom of your problem, finding and addressing the real cause, not just the symptoms.
You'll benefit from our hands-on approach, perfected through years of study, dedication and practice.
Our expert team will solve your injury puzzle, providing seamless care between our range of services.
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