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Waiting for NHS Care?

Posted on 17th January 2021 by

The NHS has been under unimaginable pressure for almost 10 months now. Whilst those in the front line and emergency care have had to shift much of their focus to saving lives of those with Coronavirus, waiting lists for other services and care have been growing.

Recent headline news has included startling facts such as:

  • There was a record 4.46 million on the waiting list for routine treatment, including knee and hip operations
  • More than 192,000 have waited more than one year – in February, before the pandemic started, the figure stood at 1,600

On top of this, GP surgeries are now coming together to do a sterling job in co-ordinating and delivering the vaccines, meaning they face even greater pressures.

Throughout this pandemic, as a healthcare business, here at goPhysio we have been able to remain open for care, be it online (through virtual consultations) and since May 2020, re-open for face to face care.

There are many issues that you may have previously seen your GP about that you now feel reluctant to.

  • Maybe your pain or injury doesn’t seem serious enough and you can’t justify taking their time
  • Maybe you think it will just get better on it’s own
  • Maybe you’re just putting up with it and crossing your fingers, waiting for restrictions to lift
  • You may not feel comfortable going to an NHS facility, concerned about others there
  • You might have already had NHS help but it’s just been on the phone or you were given some generic exercises that aren’t helping
  • Maybe you weren’t confident with a phone or online appointment and think you’d benefit from a second opinion

The NHS is urging people to still seek help and support through their GP or 111 service if they need it. The systems in place now are there to help you and any concerns about your health should not be ingnored.

However, there are many conditions and injuries that may not warrant seeing your GP that we can help with. We can offer same day appointments, with our specialist team, who can assess your injury or issue and provide a tailor made recovery plan. The waiting and the wondering can often be the most frustrating and worrying part of an injury. So having a clear picture and plan and having all your questions and concerns addressed can be so helpful.

Examples of the most common issues we are seeing include…….

  • Back pain, both long term and more recent, acute back pain
  • Neck and shoulder issues (lot’s from home working)
  • Sports injuries – lot’s of overuse injuries from running and home workouts
  • People waiting for surgery such as hip or knee replacements
  • Those recovering from COVID, wanting support to build back up and return to normal activities and sports
  • People who have had an NHS GP or Physio phone appointment only and want to see someone face to face
  • Those who think they may need a referral to a consultant or for a scan and aren’t sure what to do or where to go

So, if you don’t want to wait and want an alternative to the NHS, don’t delay. You can book an appointment online here or call us on 023 8025 3317.

We look forward to helping you.


COVID-19 Tier 4 Pilates Update

Posted on 26th November 2020 by

Following the announcement on 23rd December that our area will be in Tier 4 restrictions from 26th December, we have carefully reviewed the details and unfortunately we will be unable to continue Pilates classes for the foreseeable future.

We are offering a number of options so that you can continue Pilates safely.

  1. Unlimited access to our live studio timetable classes. Please read full details of how to sign up for and join the live classes here.
  2. We can also offer you access to 100 pre-recorded classes on demand that you can access any time. If you’d like access to this, please drop us an email to pilates@gophysiotherapy.co.uk.
  3. Join our Facebook Pilates Community, as we plan to do some live classes there too!

3. If you’re not a current goPhysio Pilates member

We offer a range of ways for you to join Pilates with us at goPhysio, whether you’re completely new to Pilates, would like to return to Pilates or your usual Pilates classes aren’t running.

  1. Small Classes (Mat or Reformer) If you have a clinical need and would like to join our small classes, you’d need to come for a 1-2-1 Pilates induction session before joining a class. You can read more about our mat classes and how to join here. If you’re interested in Reformer Pilates, take a look here.
  2. 1-2-1 Mat or Reformer Pilates If you’d like to do in person Pilates, but not in a class environment, we also offer 1-2-1 Pilates sessions. Read more here.
  3. Live stream online classes We live stream our full Pilates class timetable. You can sign up for unlimited classes for £29/month or pay £5 per class. Full details and how to sign up and join live classes can be found here.
  4. On demand pre-recorded classes We have 100 pre-recorded classes ready for you to access at any time, as often as you like! Unlimited access is £29/month (or you can rent or buy and keep classes too). There’s a 7 day FREE trial when you sign up here.

As we settle into this new period of restrictions again, we may need to temporarily adjust the class timetable (face to face and live streamed), based on demand and staffing levels. We will of course keep you all informed of any changes. As with everything over the last 8 months or so, these plans are subject to change should the guidance or recommendations change at any point.

We would all like to thank you from the bottom of our hearts for all your continued support, kind words and positive feedback during these challenging times.

We look forward to helping you to navigate through this latest challenge to our physical and mental health and want you to know we are here to support you in whatever way we can.

A few guides to help you…….

How to get the most from online classes

What level of Pilates should I do?

5 Key Elements of Pilates

Pilates Chandlers Ford


Patient Story: Calf pain

Posted on 26th November 2020 by

This patient’s story relates to a 35-year-old female, who attended goPhysio with calf pain.

When she first came to see Physio Charlotte, she described her pain as a muscular tightness in her calf, spreading up into her hamstring and buttock area.

Her pain had started within 24 hours of a weights session at the gym. She booked and attended her first appointment within 3-4 days of the pain starting.

More about her symptoms

The patient’s pain was intermittent and varied depending on certain activities. It was causing her to wake at night, and she found it difficult to get comfortable. Night-time was the most problematic time, whereas she barely noticed the pain during the day. 

What was causing her pain?

At her first appointment, Charlotte carried out a full and detailed assessment and it became clear that the source of the pain into her leg was her lower back, due to an impingement of a nerve in that area. Charlotte started her treatment during that first session and the patient was also given some exercises to do at home.

By the time she came for her second appointment, four days later, she had been sleeping without a problem and had no leg pain. She was acutely aware of her lower back (the source of the problem).  With subsequent treatment, we have seen a continued improvement. Treatments during the sessions have included myofascial release techniques, home exercises, soft tissue work, mobilisations, postural advice, and trigger point work.

The patient is counting to work on exercises for her lower back area to help ensure she reduces the risk of the injury returning.

goPhysio provided my treatment in a clean, welcoming environment.  My physiotherapist, Charlotte, was excellent.  She listened to my description of symptoms and identified the source of my pain after taking a detailed history and conducting an initial examination.  During treatment she always explained what she was doing and why, which helped me to better understand my recovery goals.  I am delighted with my progress to date and look forward to continuing positive progress.

Carol, November 2020
goPhysio Patient story calf pain

Give the gift of health & wellbeing this Christmas

Posted on 15th November 2020 by

What a year it’s been. With Christmas fast approaching, it’s giving people maybe a little glimmer of hope, something to look forward to.

As people start planning their Christmas shopping, it’s heartwarming to hear that many people are thinking more about shopping local, supporting local businesses and moving away from the commercialised and materialistic gift buying, that we so often see.

If this years taught us anything, it’s that our health and wellbeing really is one of the most valuable things we have.

So, what better gift to give this year than something to help your friends or family invest in theirs. Sometimes they just need a little nudge in the right direction.

Do you know someone who has an issue that causes ongoing pain, that is slowly limiting their life? Are you noticing someone slowing down, not doing as much as they used to or often worrying about and injury that keeps coming back? Has the stress of this year taken it’s toll, with neck pain and headaches becoming a regular part of life?

We offer gift vouchers for any amount that can be used for any of our services. Any vouchers purchased in 2020, will be valid for the whole of 2021.

What sort of things could I buy a voucher for?

Here’s a few ideas…..

  • A 45 minute sports & soft tissue massage appointment to help ease away stress, strains and tension, £59. (Also available is a 6 pack of 45 min massages for £295, saving £59 on the full price).
  • A 45 minute physiotherapy assessment to get to the bottom of a stubborn, new or recurring injury that might be slowing someone you know down, £79.
  • A 1-2-1 Pilates session, £49. Perfect for anyone you know that might have been talking about starting Pilates for a while but aren’t sure where to start or whether they’ll be able to do it. Why not combine with a pair of Pilates socks too!
  • A 1-2-1 exercise based rehab session, £59, to tackle an ongoing injury, it’s like a clinical personal training session, a great way to have a bespoke exercise programme put together to target an injury or long term condition, that can be continued independently or with our help.
  • An online Pilates class or access to online classes (from £5)

You can buy a gift voucher for any amount, we can be totally flexible.

We also have foam rollers, massage balls, Pilates socks and other little accessories available to accompany your voucher.

How do I buy someone a voucher?

In person

  1. If you’re local, you can pop into the clinic (we’re open Monday – Friday 8am – 8.30pm) and buy a voucher for any amount.
  2. We’ll provide you with a voucher and Christmas gift card.

Over the phone

  1. Call us on 023 8025 3317 and lets us know what voucher you’d like to buy.
  2. We’ll take secure payment over the phone.
  3. We’ll take all the details we need and post out your voucher and gift card, either to the buyer or recipient (with a personal message too if you like!).
Christmas Gifts from goPhysio

goPhysio Focus: Exercise Rehabilitation

Posted on 1st October 2020 by

Exercise Rehab is such an important part of what we do here at goPhysio.

Rehabilitation, by definition, means “To make fit again” – and that’s exactly what our rehab service helps you with!

From our dedicated Strong Room, our team of graduate Sports & Rehabilitation Therapists, will take you beyond the treatment room and help you recover stronger and more confident.

Many people might be a bit wary of exercise rehab, going into an equipped exercise space, with weights and lot’s of equipment and being pushed a little outside the comfort zone. So, we thought we’d answer a few questions or concerns that might be on your mind!

Why would I need to do exercise rehabilitation?

Gone are the days of lying on a treatment couch and being a passive recipient of ‘treatment’ for weeks on end. Getting active and getting moving is such an important part of recovery from an injury. Yes, the treatment room has a part to play, but to fully recover from most injuries, you need to get stronger, more mobile and more flexible. It takes hard work and investment but it’s not easy. Where do you start? What do you do? That’s where we come in!

Our team of sports and exercise rehab therapists will put together a bespoke exercise program just for you, your injury and your lifestyle. They take into account all the important factors in your life and work with you, making sure we carefully balance the challenge and support we offer. We then guide you through your rehab journey, ‘holding your hand’ as little or as much as you need, giving you the confidence and tools to progress.

I’ve never been in a ‘gym’ before, surely it’s not for me?

Don’t worry – that’s the benefit of what we offer! Whether you’re a regular gym goer or have never even stepped foot inside a gym, because it’s a bespoke and 1-2-1 service, you’ll feel at ease.

It’s almost like ‘Clinical Personal Training’ so you get the results of exercise based training, but with the Clinical expertise, taking into account your injury, the stage of healing and what you realistically need to achieve.

The fact it’s 1-2-1 means you get the some attention of the Therapist.

I don’t think I’d be able to do the exercises!

Our team at goPhysio work closely together. It’s often the case that treatment with your Physio or Sports Therapist will reach a point when it’s really important to focus more on exercise based therapy. If that’s the direction you’d like to take, your Physio or Sports Therapist will complete a comprehensive referral into the rehab service, so your injury and where you are in your recovery path is established. This provides a great starting point for your rehab.

Your program will be fully bespoke and can be adjusted at any time.

I’ve got an injury, won’t it make it worse?

The latest scientific evidence supports and advocates the use of exercise as one of the best ways to manage and recover from most injuries. It really is magic! But you need to do the right exercises at the right time, too much, too soon can make an injury worse, too little or targeting the wrong areas won’t help your recovery. That’s where our expertise comes in.

Can’t I just do the exercises myself?

As part of all our Physio and Sports Therapy appointments, we’ll always provide a bespoke exercise programme for you to do in between appointments. This will be emailed to you with pictures and videos and full instructions, so you can carry on progress in your own time. Many people struggle with doing exercises themselves. It may be you don’t have time, don’t feel confident or are wary of what to do.

Having that 1-2-1 support and a session scheduled, this is a great way to build your confidence and make progress. We also have lot’s of equipment to hand so we can do a wider range of exercises and push you with your recovery a little more.

How much does rehab cost and how do I book in?

Sessions can be booked at any time. Each 1-2-1 session lasts 45 minutes and costs £59. You can purchase a block of 6 for a reduced cost of £295, so you get 1 session free. To book your session, just call us on 023 8025 3317 or speak to your Physio or Sports Therapist.


Behind the Mask: Hugo

Posted on 28th September 2020 by

Behind The Mask Hugo

Hi, I’m Hugo. I’m a senior Physiotherapist and APPI Pilates Instructor at goPhysio. I’m happy to be back at work, to see my colleagues again and help my patients overcome their injuries. Lockdown was a great opportunity to catch up with reading and to learn new skills, and I’m glad to say I did not miss that train.  


Behind The Mask: Charlotte

Posted on 22nd September 2020 by

Behind The Mask Charlotte

Hi, my name is Charlotte.  I am a Physiotherapist and APPI Pilates Instructor at goPhysio. I am delighted to be back at work after lock-down, feeling a sense of normality.  Seeing my wonderful colleagues, treating both new and old has been a joy.  Lock-down has reinforced in my mind, that I love my job and profession.  


Behind The Mask: Roz

Posted on 17th September 2020 by

Behind The Mask Roz

Hi, I’m Roz, Physio & APPI Pilates Instructor at goPhysio. Luckily I am an introvert so the isolation of lockdown wasn’t too much of a challenge – however I discovered the demands of being a single parent in isolation has a whole world of challenges that come with it! All of us need a support network around us and the best thing about being part of the goPhysio team is that we can provide some of that support for our patients.

As well as helping people individually within my role as a physiotherapist it has been really exciting seeing so many familiar faces come back to Pilates. The real bonus for me coming back to work after lockdown has been the opportunity to develop our Pilates Reformer service, starting classes as well as continuing with individual sessions. Being able to pass on my knowledge and love of reformer training to others is really exciting.


COVID-19 Update & Latest

Posted on 12th June 2020 by

We’ve now been re-open for face to face appointments for 3 weeks now, so thought we’d give a little update about where we are and our latest news and answer a few questions that we’ve been asked.

Q: I don’t need an appointment urgently and want to make sure I give priority to someone in urgent need, so I’m not sure whether I should book?

A: We are gradually returning our team off of furlough as demand for appointments increases. We want to get the whole team back to work as soon as possible, and can respond quickly. So, don’t worry about availability. We can guarantee appointments for any urgent cases and have availability for those less urgent too.

Q: What services are you currently offering in the clinic?

A: We are currently able to offer physiotherapy and 1-2-1 Pilates face to face. We are keeping a close eye on the guidance and will introduce other services ASAP.

Q: Im a little confused. In a couple of weeks time, I will be able to get my hair cut or a tattoo done. But there is no mention of sports massages returning. Surely, maintaining physical health is more important ?

A: We totally agree and we’d love to be able to offer sports massage and currently have a huge demand building. Unfortunately, we are governed by our Clinicians’ professional body’s guidance and their insurance cover. So at present, they are not deeming sports massage as essential or urgent care and are therefore not enabling us to provide this. We have to follow the guidance available to us at this time. We are hoping that this will change by early July and we can start offering sports massage then. We will keep everyone updated ASAP.

Q: What team members do you currently have working at the clinic?

A: We currently have Paul (our Clinical Director), Hugo (Senior Physiotherapist & ) and Katie (Practice Manager) at the clinic. Roz (Senior Physiotherapist & Pilates Instructor) is returning from Monday 15th June.

Q: Will I come into contact with other people when I come for an appointment?

A: As you can see from our measures below (read more here), we have taken lots of steps to try and minimise any contact with others. The waiting room isn’t being used, we have staggered appointments (with extra time between appointments), bookings are made by your Clinician and payments are made online. We really feel grateful that we have a large, spacious clinic with dedicated gym and studio and 6 self contained treatment rooms to be able to work from.

Q: What are your opening hours?

A: As of Monday 15th June, these are our opening hours:

Q: I’m worried about going out and the risk of contracting COVID-19

A: We take the health and wellbeing of our team and community very seriously and have undertaken an extensive risk assessment and are following our latest professional guidance. Until there is a vaccine, it is almost impossible to completely eliminate the risk, but it is down to individuals to assess their own risk and follow guidance and make their own decisions. There come’s a point when physical, mental and economic health have also got to be a consideration.

Q: Do I have to have a virtual online appointment first?

A: No. We have recently revised our guidance and are now offering a telephone triage as an alternative, so that we can discuss your case and identify which path of care is most appropriate for you.

This lovely message put a smile on our faces……..


Meet Your Team, Hello Hugo!

Posted on 9th June 2020 by

As our team has grown over the last year or so, we thought it would be a great time to introduce you to the team that we have to help you, re-introducing the more familiar faces and welcoming the new ones!

Today we meet Physiotherapist, Hugo.

Hugo Carvalheiro - Physiotherapist & Level 2 APPI Pilates Instructor

What are your clinical qualifications?

I studied Physiotherapy in my home country of Portugaul, qualifying in 2013.

What areas have you previously worked in?

I worked in Portugaul initially for 3 years in a private physiotherapy clinic, working mainly with athletes from different sports such as Downhill, Motorcross, MMA and Football.

Do you have any special areas of interest in physiotherapy?

My speciality lies with helping people with sports and spinal injuries. 

I have a special interest in lower limb conditions and have completed extensive post graduate training in manual therapy, acupuncture and strength and conditioning.

I am qualified to use acupuncture and also a Level 3 APPI Pilates Instructor.

What you’re most proud of?

 Being able to adapt and thrive in England.

What’s the best thing about being part of the goPhysio team? 

The respect and support from all the team members.

We asked………

If you could invite any 3 people in the world round for dinner, who would they be?

  • Elon Musk
  • Bill Gates
  • Warren Buffet

Where in the world is top of your list to visit?

Japan

If you were going to space and could only take 1 thing, what would it be?

A parachute

What’s the 1 thing that may surprise people about you? 

 I played bass guitar in a heavy metal cover band for 10 years!


Hugo works at goPhysio full time. If you’d like to book an appointment to see Hugo, you can give us a call on 023 8025 3317 or book an appointment online here.