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COVID-19 Update & Latest

Posted on 12th June 2020 by

We’ve now been re-open for face to face appointments for 3 weeks now, so thought we’d give a little update about where we are and our latest news and answer a few questions that we’ve been asked.

Q: I don’t need an appointment urgently and want to make sure I give priority to someone in urgent need, so I’m not sure whether I should book?

A: We are gradually returning our team off of furlough as demand for appointments increases. We want to get the whole team back to work as soon as possible, and can respond quickly. So, don’t worry about availability. We can guarantee appointments for any urgent cases and have availability for those less urgent too.

Q: What services are you currently offering in the clinic?

A: We are currently able to offer physiotherapy and 1-2-1 Pilates face to face. We are keeping a close eye on the guidance and will introduce other services ASAP.

Q: Im a little confused. In a couple of weeks time, I will be able to get my hair cut or a tattoo done. But there is no mention of sports massages returning. Surely, maintaining physical health is more important ?

A: We totally agree and we’d love to be able to offer sports massage and currently have a huge demand building. Unfortunately, we are governed by our Clinicians’ professional body’s guidance and their insurance cover. So at present, they are not deeming sports massage as essential or urgent care and are therefore not enabling us to provide this. We have to follow the guidance available to us at this time. We are hoping that this will change by early July and we can start offering sports massage then. We will keep everyone updated ASAP.

Q: What team members do you currently have working at the clinic?

A: We currently have Paul (our Clinical Director), Hugo (Senior Physiotherapist & ) and Katie (Practice Manager) at the clinic. Roz (Senior Physiotherapist & Pilates Instructor) is returning from Monday 15th June.

Q: Will I come into contact with other people when I come for an appointment?

A: As you can see from our measures below (read more here), we have taken lots of steps to try and minimise any contact with others. The waiting room isn’t being used, we have staggered appointments (with extra time between appointments), bookings are made by your Clinician and payments are made online. We really feel grateful that we have a large, spacious clinic with dedicated gym and studio and 6 self contained treatment rooms to be able to work from.

Q: What are your opening hours?

A: As of Monday 15th June, these are our opening hours:

Q: I’m worried about going out and the risk of contracting COVID-19

A: We take the health and wellbeing of our team and community very seriously and have undertaken an extensive risk assessment and are following our latest professional guidance. Until there is a vaccine, it is almost impossible to completely eliminate the risk, but it is down to individuals to assess their own risk and follow guidance and make their own decisions. There come’s a point when physical, mental and economic health have also got to be a consideration.

Q: Do I have to have a virtual online appointment first?

A: No. We have recently revised our guidance and are now offering a telephone triage as an alternative, so that we can discuss your case and identify which path of care is most appropriate for you.

This lovely message put a smile on our faces……..


How Online Appointments at goPhysio can help you manage your injury

Posted on 25th March 2020 by

Our online virtual appointments at goPhysio have now been part of what we do since March 2020. These appointments offer reassurance, expert advice and guidance and allow your treatment to continue without delay to your recovery.

‘Telehealth’ has become somewhat a buzzword over the last year. Telehealth or virtual or online appointments, is the provision of health-related services and information via telecommunication technologies. While It may seem a strange idea to carry out physiotherapy consultations online, rather than in person, in this unprecedented times whether you’re practising social distancing, shielding or in isolation, it allows remote patient-therapist contact, monitoring, care, advice, intervention and education to continue, without delay, to your recovery.

At goPhysio we are now offering online video consultations, so you can continue to receive treatment at home.

With the latest official #StayAtHome advice, the logistics of leaving the house to attend a face to face appointment may be a little more tricky.

Although we remain fully open for face to face care, this option may not be advisable or the best choice for everyone.

Our ultimate aim is to continue to provide people with MSK injuries and symptoms treatment and support at home throughout these uncertain times. So, we offer you a range of ways in which you can access the help you need. This also takes significant pressure off the overstretched NHS and local GP services.

goPhysio’s Director, Fiona, noticed the initial uptake for tele-health during this pandemic was a little slow.

Even on Monday this week people were calling around, asking if we were open. We explained the decision we had made at the end of last week to support social distancing, but there was reluctance to try a ‘virtual’ service.

March 2020

However, as we have experienced the increasing and decreasing restrictions, people’s behaviours and expectations have started to change and demand for this service has grown.

There are many benefits to online consultations.

Despite the complete disruption and unprecedented circumstances we are facing, people are still in pain and getting injuries. NHS MSK services have understandably been considerably scaled back and GP appointments have to be prioritised. 

So, we want to make sure we are still here to help you when you need us. We believe we still have a very important role to play in keeping people active, moving and healthy. We want to help make sure that our invaluable key workers are still able to do their work. By being able to provide tailored, individualised and realtime support, education and advice, we can help ease your pain and with recovery from your injury, albeit in a slightly modified way.

Paul Baker Clinical director at gophysio is realistic about the benefits of tele-health.

Virtual appointments won’t be as effective as traditional hands-on therapy and treatments for everyone. It will however provide a great alternative option to manage, maintain and improve your MSK injuries and pain helping you live an active life, pain & injury free’.

Most importantly, it will help provide reassurance and support when people need it and may be feeling isolated, alone and without their normal support networks in place.

Virtual appointments are particularly useful for patients who want:

  • An accurate diagnosis and exercise plan.
  • Reassurance and injury advice.
  • Progression of exercises.

Whether you’ve suffered a relapse of your sciatica or need post-operative guidance and advice, I advise you to get in touch with us on 023 8025 3317 and we can realistically discuss your prognosis and whether tele-health would be helpful for you.

You can book your online consultation here or call us on 023 8025 3317

#MoveWithgoPhysio




Online Consultations – Step by Step

Posted on 23rd March 2020 by

We are pleased to be able to offer virtual online consultations so that we can continue to help and support you.

Step by Step Guide

  1. Book your appointment by calling us on 023 8025 3317 or online here.
  2. You will receive an email to confirm your appointment time and instructions for the appointment.
  3. At your appointment time, just have your email open and wait for the invitation.
  4. When you receive the email click on the link for your appointment.
  5. Following your appointment, you will be sent an email with your invoice and link to make secure payment online via Stripe.

Guide to Virtual Consultations

Accessing and using the online appointment software is really easy.

FAQs

How much is a virtual consultation? The charge is £49 per appointment.

How can I pay for my appointment? We take payment via the secure online provider, Stripe. You will be sent an invoice after your appointment with a link to pay securely by card online.

What are the benefits of a virtual consultation? Despite the complete disruption and unprecedented circumstances we are facing, people are still in pain and getting injuries. NHS MSK services have understandably been considerably scaled back and GP appointments have to be prioritised. So, we want to make sure we are still here to help you when you need us. We believe we still have a very important role to play in keeping people active, moving and healthy. We want to help make sure that our invaluable key workers are still able to do their work. By being able to provide tailored, individualised and realtime support, education and advice, we can help ease tour pain and with recovery from your injury, albeit in a slightly modified way.

What will my virtual consultation include? Your first appointment will involve a series of questions to help us find out more about your issue. We may ask you to perform a series of movements or tests, so that we can find out more about what’s going on. We may ask to look at the area with your consent, via the video. Once we have all the information we need, we will share our conclusion, explain what’s going on and go through our recommended plan with you. This may include self treatment, exercises, modifications and advice. We will share our screen and demonstrate exercises to you, which will then be sent to you after the appointment via email.

After your first appointment, we will advise if and when further sessions might be required and book these for you accordingly.

Is it secure? Yes, the software is totally secure and all calls and videos are encrypted. We use a dedicated software designed for online consultations, so not Zoom, FaceTime or other generic platforms.

What about if I have private health insurance? Costs for appointments if you have private health insurance will be covered by Bupa (read more information if you have Bupa cover here). They may also be covered by any cash back plans such as Simply Health, WHA etc. but you would need to confirm this with your individual provider.

Do I need to download anything? No. It is a software program that will access your camera and microphone on your device.

What device can I use? Any device that connects to the internet that has a video and microphone.

What do I need? Firstly you need an email address. Then, all you need is a device with a video and microphone, so a computer, laptop, smartphone, iPad or tablet, that you can also access your emails on.

Where can I find out more about the Virtual consultations? The software we use is called Physitrack. There are some very useful guides online here, including getting started, accessing your program, trouble shooting etc.