Posted on 22nd July 2020 by Fiona
With our studio re-opening on 27th July, we’ve had a number of questions for the finer details and to clarify a few things. As always, we’re more than happy to answer any questions you may have, so here we go!
How do I get back to my original class when you can finally open “as normal”?
To be honest, we don’t know when ‘as normal’ will be. We can only work with what guidance is currently in place. That means we have a new ‘normal’ timetable in place. We can only accommodate 4 people per class currently and have scope to expand our timetable depending on demand. Those who sign up to a new class will be securing their place in that class. We hope that in time, we will be able to expand class sizes and therefore accommodate more people.
Can my membership still be on hold if I don’t want to do any classes whatsoever until it is back “to normal”?
Yes, of course! We will happily keep your membership on hold until you’re ready. You can still access Pilates in a number of ways, including pre-recorded online classes and 1-2-1 sessions in the clinic.
When people have booked and at last minute they cancel, will you be able to offer to someone else on a waiting list?
Ay present, we are unable to offer our usual ‘make up’ class system, accommodate changes in classes and hold waiting lists. This is because we are supporting class ‘bubbles’ to minimise contact between lot’s of different people and we don’t have the scope to offer lot’s of additional spaces for ‘make up’ classes.
Can I still continue with the online Pilates classes?
Yes, the online pre-recorded Pilates will be continuing. You can sign up for this here. If you want to stop your online Pilates subscription, just sign in to your account and cancel your subscription.
If I come back to the studio, what happens to my online subscription?
Studio classes and the online subscription are handled separately. Some people may want to continue to access the online classes, if so you don’t need to do anything, your online subscription will continue. If, however, you’d like to cancel your online subscription now the studio is open, you’ll need to do this through your online account.
My usual class isn’t on the new timetable
Unfortunately, in the current climate, it has not been possible for us to re-start the previous timetable. We have had changes in staffing schedules and hours, are phasing staff back in from furlough and given that we have to reduce class times and numbers, it just wasn’t possible to continue the old timetable.
We have made sure that we have created a timetable with a good and varied selection of classes, levels and Instructors throughout the week, to offer everyone a choice.
What if I sign up to a Monday and there is a bank holiday?
In this case, we will allow you to make up your class at another time on the timetable, or will put on an extra class for your class at another time that week.
If I want to join Reformer Pilates do I need an induction?
With Reformer Pilates, you’ll need to do a few 1-2-1 sessions before you join a class. This ensures you are familiar with the Reformer bed and equipment, confident moving about on it and are happy with some basic exercises. These 1-2-1 sessions will really help you get the most from the classes. Read more about Reformer Pilates here.
Why do I have to wear a face covering?
We have decided to have both our Instructors and class attendees wearing face masks / coverings. This is because we want to be able to walk round the class to give you guidance and verbal instructions to adjust your position and get the most from your Pilates exercises. This means we can’t keep a distance of 2m from everyone, in which case, it is advised to wear a face covering. This protects both the Instructor and all the class attendees. We aren’t able to offer hands on adjustment in a group situation.
We will be constantly reviewing and adjusting how we are working, so if you have any feedback at all, please do let us know.