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COVID-19 Latest Update from goPhysio

Posted on 12th May 2020 by

We have been eagerly anticipating news this week from the Government and our Clinical professional bodies in relation to the easing of lockdown and phased re-opening.

We are positively encouraged that we are all moving in the right direction. However, in light of all the latest advice, goPhysio will remain closed for face to face in person services at this current time.

The protection of the health and wellbeing of our clients, team, their families and our wider community has always been and continues to be central to all of our decisions.

There are a number of key factors that we have considered when deciding whether it is appropriate to re-open for face tp face services. These include:

  • Legal, regulatory and professional responsibilities
  • Risk assessment of the working environment for which we are responsible
  • Infection prevention and control measures
  • Access to personal protective equipment (PPE)
  • ‘Virtual first’ approach alternatives available
  • Patient risk assessment and clinical reasoning
  • Patient consent for treatment

There is no doubt and it has been acknowledged that the public need and desire to access services such as physiotherapy will rise in the coming weeks. The significant number of people with injury and illness who, because of prolonged and strict social distancing and shielding measures, now increasingly need of support from physiotherapists, will place significant demand on the services that we offer at goPhysio. This renewed and increased demand together with likely public expectation to access face-to-face physiotherapy, will place pressure on us to return to business as usual.

However, our duty of care means we have a legal responsibility to provide a reasonable standard of care to our clients and to act in ways that protect their safety. By offering face to face services, we do not believe at this time we can justify this.

The Chartered Society of Physiotherapists have today produced comprehensive guidance for us. The paragraph highlighted below in particular has guided our decisions making.

Given the potential seriousness and gravity of transmitting and contracting COVID-19, we can not justify that the benefits of seeing people with musculoskeletal injuries is greater than the risk of infection transmission at this time.

This advice is also echoed by other professional bodies that our Clinician’s are guided by, including BASRat and The Society of Sports Therapists.

That said, guidance is changing all of the time and we are reviewing our position on a regular basis.

We already have lot’s of measures in place and have carried out a comprehensive risk assessment, so that when we decide it is OK to open our doors, we will be able to offer the safest possible environment for all.

In the meantime, our virtual services are the safest way for us to help you. We have had overwhelmingly positive feedback about virtual physio and the regular Pilates classes online.

We are offering:

Take a look at our website to find out more and how to access these services.


Helping Young People during Lockdown

Posted on 11th May 2020 by

We are entering week 8 of lockdown, meaning week 8 of home schooling, kids not getting out with their friends, no formal social or sporting activities or hobbies.

How are you coping? Are the kids running you ragged? Has healthy eating and exercise gone out the window completely?

Fear not, we have a few handy ideas to kick start motivations once again!

It can be hard for our bodies and routines to adjust to such a change like the current global pandemic. It’s important, especially for younger members of the family, to introduce a new routine into daily life to keep stress levels low and energy levels high. You may be facing an increased number of stressors and tensions may be riding particularly high. In spite of this, it’s helpful for family units to come together to work through their problems. Try to be mindful of how others are feeling and to be more forgiving if they need to explode, cry or simply hide away.

When we’re feeling down, we often turn to sugary foods to help give us an energy boost. However, this can have a negative effect as the sugar rush may not last long and could potentially crash lower than we were before. Its good to look for energy in carbohydrates, especially complex carbs, such as sweet potato, wholegrain breads, lentils, parsnips or butternut squash. They have a slower release to help keep energy levels higher for longer.

One way to get younger family members eating the right foods is to include them in meal planning and preparation. They’ll have a sense of achievement and is a nice break from any home schooling also. Or, you could class it as a Food Tech class… two birds with one stone.

London Sport has an exhaustive list of ways to get kids up and active at home. Current Government advice is daily exercise to help the public get fresh air during lockdown, but we don’t always want to exercise. Their list gives you extensive areas of other ways to keep fit and healthy from the comfort of your own home; whether its alongside The Nations PE teacher, Joe Wicks, or Sport Englands campaign with Disney to create fun dance routines. 

We’re often bombarded by negative messages or thoughts from tabloids and social media, so its important to look for ways to keep spirits high from all the technology we have at our disposal. Zoom quizzes have been very popular in recent weeks, and are a great way to catch up with friends of family. You can also find a whole host of online games and entertainment which loved ones can participate in with you across the internet. They’ll introduce enjoyment and pleasure back to this ‘new normal’ and give younger people another element to a daily routine.

Here’s some great ideas:

Weird & wonderful ways to get through lockdown

Free online, boredom-busting resources!

Don’t forget yourself too!

But, lockdown isn’t always about looking after others before yourself. You still need to make time for you. Listen to a podcast, read a book, enjoy the sun; make time for yourself to relax and reflect on the current situation. Self care is so important in order to look after others. Some of the our favourite podcasts are:

Happy Place – Fearne Cotton

Food for Thought – Rhiannon Lambert

Run Pod – Jenni Falconer

That Peter Crouch Podcast – BBC Sounds

Give me Strength – Alice Living

Castaway – Laura Whitmore

When thinking about your current situation it’s helpful to:

  1. Acknowledge and accept that this is how things are at the moment (this is your new ‘normal’ and you can’t push it away or make it disappear). Think about what’s in your control and what is outside of your control.
  2. Find a way to allow yourself to feel all the things that this new normal brings up (it’s OK to feel cross, frustrated, sad, angry and any other associated emotion).
  3. Find ways to do your best within the situation (are there any positives for example, are you getting to do anything which you wouldn’t normally be able to do?).
  4. Stay in the moment rather than regretting the past or worrying about the future. We will be thinking more about this process in the next Step.

Hopefully, we’ll be able to find a sense of normality soon be connect with loved ones properly. There are of course, further online guides on how to cope during lockdown. Support wesbites such as Mind, Family Lives and Young Minds are charities that offer support, knowledge and advice so if you are struggling, please speak to someone. 



Online Consultations – Step by Step

Posted on 23rd March 2020 by

We are pleased to be able to offer virtual online consultations so that we can continue to help and support you.

Step by Step Guide

  1. Book your appointment by calling us on 023 8025 3317 or online here.
  2. You will receive an email to confirm your appointment time and instructions for the appointment.
  3. At your appointment time, just have your email open and wait for the invitation.
  4. When you receive the email click on the link for your appointment.
  5. Following your appointment, you will be sent an email with your invoice and link to make secure payment online via Stripe.

Guide to Virtual Consultations

Accessing and using the online appointment software is really easy.

FAQs

How much is a virtual consultation? The charge is £49 per appointment.

How can I pay for my appointment? We take payment via the secure online provider, Stripe. You will be sent an invoice after your appointment with a link to pay securely by card online.

What are the benefits of a virtual consultation? Despite the complete disruption and unprecedented circumstances we are facing, people are still in pain and getting injuries. NHS MSK services have understandably been considerably scaled back and GP appointments have to be prioritised. So, we want to make sure we are still here to help you when you need us. We believe we still have a very important role to play in keeping people active, moving and healthy. We want to help make sure that our invaluable key workers are still able to do their work. By being able to provide tailored, individualised and realtime support, education and advice, we can help ease tour pain and with recovery from your injury, albeit in a slightly modified way.

What will my virtual consultation include? Your first appointment will involve a series of questions to help us find out more about your issue. We may ask you to perform a series of movements or tests, so that we can find out more about what’s going on. We may ask to look at the area with your consent, via the video. Once we have all the information we need, we will share our conclusion, explain what’s going on and go through our recommended plan with you. This may include self treatment, exercises, modifications and advice. We will share our screen and demonstrate exercises to you, which will then be sent to you after the appointment via email.

After your first appointment, we will advise if and when further sessions might be required and book these for you accordingly.

Is it secure? Yes, the software is totally secure and all calls and videos are encrypted. We use a dedicated software designed for online consultations, so not Zoom, FaceTime or other generic platforms.

What about if I have private health insurance? Costs for appointments if you have private health insurance will be covered by Bupa (read more information if you have Bupa cover here). They may also be covered by any cash back plans such as Simply Health, WHA etc. but you would need to confirm this with your individual provider.

Do I need to download anything? No. It is a software program that will access your camera and microphone on your device.

What device can I use? Any device that connects to the internet that has a video and microphone.

What do I need? Firstly you need an email address. Then, all you need is a device with a video and microphone, so a computer, laptop, smartphone, iPad or tablet, that you can also access your emails on.

Where can I find out more about the Virtual consultations? The software we use is called Physitrack. There are some very useful guides online here, including getting started, accessing your program, trouble shooting etc.


COVID-19 Update

Posted on 19th March 2020 by

Hello. Firstly we’d like to apologise for the relative silence as we have considered, analysed and prepared how to tackle this situation.

Our ultimate aim is to look after the best interests of everyone, be it our team, our patients, our local community, our families and goPhysio as an ongoing concern.

We are operating in unprecedented circumstances, and like everyone, facing challenging decisions on an almost continue basis. We aim to make sure we keep you up to date with any changes that we implement as soon as possible. 

To date, our team have been operating ‘business as usual’ with extra advisory precautionary measures in place. We have been working tirelessly behind the scenes to plan for the immediate, medium and longer term future. 

We have taken the very difficult, but necessary, decision to make some changes in how we operate for the short term. As of today, we will be starting to condense the opening hours of the clinic and contacting any patients with bookings that we may need to move or change.

From Monday 23rd March, our temporary revised opening hours will be:

  • Monday 2pm – 8pm
  • Tuesday 9am – 3pm
  • Wednesday – closed
  • Thursday 2pm – 8pm
  • Friday 9am – 3pm
  • Saturday – closed

We will be continually monitoring these hours and adjusting them depending on demand. This may obviously change should official advice be updated.  

Additional measures and changes we are implementing include:

  • We politely and strongly request that latest official guidelines regarding isolation and social distancing are followed to help protect our whole community.
  • We are stopping all group rehab sessions and changing to only 1-2-1 rehab in the Strong Room.
  • Our over 60’s Positive Steps classes have been cancelled for the foreseeable future.
  • We ask no over 70’s or those at risk to attend the clinic.
  • We ask that anyone with a cough, temperature or any other illness does not attend the clinic to help protect our whole community.
  • We ask that you wash your hands on entering the clinic and use the alcohol gel provided.

Despite the disruption and uncertainty, people are still going to be in pain, get injuries and need our help, advice and support. We still want to be able to use our skills and are in the process of launching virtual online appointments. You can read more here about this service.

These will be carried out from the comfort of your own home, through a secure Telehealth provider.

You can book your Virtual appointment online here by selecting Virtual Assessment Appointment.

Pilates Classes

In line with the adjusted hours, we have launched a temporary revised Pilates class timetable, which will be in place from Monday 23rd March.

goPhysio COVID Pilates Timetable

We will be sending out a Pilates email to all our members shortly, with full details of the new classes.

We will also be putting in place the following:

  • Reduced number of participants in each class to a maximum of 8.
  • Option to suspend your Pilates membership, with a planned special re-introductory offer for when we’re back up and running as normal for those that suspend their membership, with a guaranteed space in your regular class.
  • Online classes coming soon!
  • Join our Private Pilates Community over on Facebook, where we’re planning to host Pilates classes, share exercises and keep you moving throughout this.

What to expect from us…….

As we all navigate this new chapter, we would like to promise you all that:

  • We are continuously trying to do the right thing based on what we know at any given time.
  • We want to be here for you all for the long term. We haven’t spent almost 20 years, often sacrificing our family, building up a wonderful business, serving and helping 100’s of local people every week, for nothing, so we really are digging deep to keep going.
  • We will follow the latest official advice every step of the way.

If you’re on Facebook, why not join our new goPhysio Facebook Community Group, where we’ll be on hand to offer advice, support, somewhere to connect and regular challenges to help keep you moving and motivated.

Thank you for your patience, understanding, ongoing support and we hope you stay well. 

Paul, Fiona & The goPhysio Team


COVID-19 The Steps We’re Taking at goPhysio

Posted on 11th March 2020 by

We are all very aware of the impact that Coronavirus is having on our communities and the way in which we are going about our daily lives and making plans. It’s obviously a time of some uncertainty. However, please rest assured, we are following the latest official advice very carefully. 

We wanted to reassure you that goPhysio are implementing measures in relation to the ongoing spread of COVID-19 as part of our duty of care to all our visitors and team. 

Following official advice, goPhysio is continuing to operate as normal.

We have put in place the following extra precautions: 

  • Hand sanitisers are available throughout the clinic. We encourage you to use this on entering and leaving the clinic. 
  • Hand washing facilities are also available. 
  • All equipment and high contact areas are being cleaned on a regular basis throughout the day with a clinical grade cleaner. 

Please can we ask of you that:

  • If you develop symptoms of COVID-19 (cough, fever, shortness of breath) that you do not attend the clinic and follow official advice. 
  • If you have been in contact with anyone with a confirmed case of COVID-19 or have travelled from any of the target areas, again, please follow official advice. 
  • As usual, if you are unwell in any other way, we ask that you look after yourself at home, to help minimise risk of any other illnesses. 
  • Please provide as much notice as possible if you are unable to attend your appointment by calling us on 023 8025 3317.
  • If you attend our Pilates classes, please can you take extra time to wipe down the Pilates blocks and mats after every class with our clinical grade wipes. 
  • Feel free to bring your own mats, cushions or towels to cover the blocks and mats in Pilates if you would prefer. 

We are also putting in place a contingency plan should the situation change. 

If you have any questions or concerns and would like to discuss these with us, please email mail@gophysiotherapy.co.uk or pilates@gophysiotherapy.co.uk for Pilates related concerns.