Posted on 24th January 2017 by Fiona
There’s a lot of choice out there if you want to see a Physio. As a customer looking for someone to help solve your injury frustrations and get you back to enjoying an active life, it can be a bit daunting.
Unless someone has been recommended to you, you probably head straight for your computer & Google! But what do you look for?
Here’s how we’re different at goPhysio..……….
We employ all our staff
All our Physiotherapists are full time employees of goPhysio. So what you may ask? Well we think it’s a big deal. Having a team of full time employees gives us a really cohesive force. The team’s working time is fully dedicated to goPhysio – not being pulled or split between too many commitments. This means they are there to fully support you and your treatment. Our staff don’t turn up for an evening clinic having already spent a whole day working in the NHS, already exhausted!
We have a dedicated clinic, open over 60 hours a week
Our dedicated clinic is open 6 days a week, from sunrise to sunset during the week! The fact we’re open all day, every day gives you a consistent service, with appointments at a time to suit you. If you need to contact us, you can. If you need to see someone today – more often than not, you can! We’re even open on a Saturday morning if you can’t quite squeeze in an appointment during the week.
All of our staff have a minimum of 5 years experience working as a Physiotherapist. Between us, we’ve got a combined experience of over 30 years. This experience helps get better outcomes for you, faster. The hundreds of patients they’ve seen, combined with an environment of shared knowledge creates a dynamic, progressive and problem solving environment, giving you the best possible care and service. If you come and see us at goPhysio, you won’t be seeing someone who’s recently qualified, with minimal real life experience in resolving injuries.
Range of onsite services
Whether you’re after help with an injury or being proactive about your health and physical well being, we offer a range of in-house, services all within the clinic. Our team all work very closely together, so if you want’t to carry on your rehabilitation through coming to one of our Pilates classes, the transition is seamless. If, during a sports massage, a more serious injury is picked up, you’ll be referred on to a Physio. This integrated method of care helps support you to achieve your goals.
Dedicated administration team
Our dedicated administration team are always on hand to help you. We now have over 60 hours a week of administration support at the clinic. Whether it’s booking or changing an appointment, liaising with your insurance company or sorting out a receipt for your cash back plan, they can help. It also means that our clinical staff aren’t pulled between answering the phone, booking appointments and managing diaries – they can focus on you as their patient! When our desk or phones aren’t manned, you can even book an appointment online safely and securely on our website.
We’re one of the only private practices in the area that has their own, completely independent clinic and facilities. We’re not renting a room in a GP surgery or gym or reliant on third parties for long term stability. We are completely independent and in control of our facilities which gives us stability and control. We are able to continually re-invest into the clinic to offer the best facilities and experience in the area. At the end of 2016, we moved into our brand new clinic in Chandlers Ford. This is our third clinic in Chandlers Ford, each time we’ve moved we’ve doubled in size. We spent a year renovating a derelict old building and now have an amazing new space – with large, private treatment rooms, a spacious studio, rehabilitation room and air conditioning throughout for your comfort. There’s a free on site car park for your use and great local transport links. We’ve got everything you need to have a relaxed, welcoming & supported recovery.
Local, Family Business
goPhysio is a truly local, small, family business. It’s owned and managed by husband and wife team, Paul & Fiona. It was established locally back in 2001 and has grown from strength to strength ever since. Paul & Fiona not only have a business in Chandlers Ford but live here too with their 3 children, who go to school locally. They love being able to provide such a crucial and valued service in the area. You can read more about the history of goPhysio here!
Over 80% of our new customers come to us through a personal recommendation. Unlike many other physio’s we don’t fill our diaries with 3rd party external referrals from high volume/low cost work (which is now commonplace in the industry). So the patients that fill our diaries are there because they value the service we offer and results we achieve, they have chosen us based on the quality of service we offer. This is the biggest compliment and endorsement we can get – personal recommendations and returning customers! We even say thank you to those who refer a friend with our ‘Refer A Friend’ Scheme.