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Young Athlete Support

Posted on 30th March 2020 by

goPhysio are delighted to provide support to local young athletes and sports clubs, including Swan Netball Club and Stoneham Football Club.

We also provide additional support to individual athletes, one being Josh. Josh is a discus thrower with his sights set high! We asked Josh a bit more about his specialist sport.

Tell us a little bit more about you and your athletic career to date? 

I started competing in discus in 2016 and found a hidden talent for such an unpopular event early on and In my first competition I threw a distance that got me to top of the UK rankings for my age group.

I have placed first in all competitions in 2018 apart from the European trials and finished the season with titles of Under 17 discus…

  • Hampshire champion🥇
  • English Schools champion🥇
  • International Schools champion🥇
  • National champion🥇
  • International school games champion🥇

I was ranked number 1 in the UK in 2018 for the under 17 age category with a throw of 55.97m. This year I competed at the world schools athletics competition in Croatia for England in the Under 18 age category coming 5th, contributing to the boys England team coming 2nd overall. My personal best this year is 53 metres resulting in me being ranked 4th in the UK and hoping for a lot more by the end of next year.

What does a typical training schedule look like for you? 

Without going into too much detail I’m in the gym doing strength and conditioning about 5x a week. Which includes anything from Olympic lifting (or attempting anyway) to ballistic training to standard weightlifting. My main aim isn’t to build show muscle but go muscle, as i like to put it, so my reps are lower the weights aren’t. I’m also usually down at the track 3-4x a week but currently it’s 2-3 due to the cold however we do indoor throwing sessions to make up for that.

What does coming to goPhysio help you with? 

3 words. Maintenance, prevention and restoration. You can think of going to goPhysio almost like going to a car garage. You are a car and garage is there to tighten any loose screws, refill your tires and most importantly prevent the chance breakdown on the road!

I’m going to have and do have injuries, weaknesses, the whole lot but I know I would have fared a whole lot worse if it wasn’t for the help goPhysio have provided me. My assigned Therapist, Rosie, is helping me with old injuries but also preventing any from creeping up on me further down the line and I can’t exactly exactly ask for more than that.

My event, uncommon though it is, requires an immense amount of co-ordination and power. All throwers have to produce the most efficient movements as fast as possible and because of this any weak link or flaw can be the difference of metres at a young age or the crucial centimetres at their prime. goPhysio helps me identify that weak link, that limiter so that I can achieve my potential and hopefully repay the incredible support network they’ve offered me by doing just that.

Why did you choose to get help at goPhysio? 

Convenience and reputation. Not only is goPhysio basically down the road they are also one of the most suggested from those I’ve know do have had issues and needed somewhere to go. The staff are friendly and the atmosphere isn’t one of dread (ing of what’s coming) but relief that it will be okay. Before i gained support from goPhysio I’d been there previously for a knee injury that costed me losing out on going to nationals but with their help I was able to get back to doing what I love quicker then i thought i would and you can’t really ask for more than that.

What are your plans for the future? 

In terms of where I want to take my sport, my only answer really is as far as I possibly can. I’m an Olympic and Commonwealth hopeful, just like any other athlete who loves their sport, my current aims are Paris Olympics 2024 and the Commonwealth Games of 2022. I plan to throw at least 58 metres this year to qualify for the Under 20 world championships in Nairobi and finish top 3 in the UK. That’s the plan anyway and with the support from goPhysio my dreams are ever closer to becoming a reality.



How Virtual Appointments at goPhysio can help you manage your injury

Posted on 25th March 2020 by

Our new online Telehealth’ virtual appointments at goPhysio, allows your treatment to continue without delay to your recovery.

Telehealth is the provision of health-related services and information via telecommunication technologies. While It may seem a strange idea to carry out physiotherapy consultations online, rather than in person, in this unprecedented times whether you’re practising social distancing or in isolation, it allows remote patient-therapist contact, monitoring, care, advice, intervention and education to continue, without delay, to your recovery.

At goPhysio we are now offering tele-health; virtual online consultations, so you can continue to receive treatment at home.

With the latest official #StayAtHome advice, the logistics of leaving the house to attend a face to face appointment has prevented anyone from receiving face to face treatment.

But our aim is to continue to provide people with MSK injuries and symptoms treatment and support at home throughout these uncertain times. 

goPhysio’s Director, Fiona, noticed the initial uptake for tele-health during this pandemic was a little slow.

Even on Monday this week people were calling around, asking if we were open. We explained the decision we had made at the end of last week to support social distancing, but there was reluctance to try a ‘virtual’ service.

However, now we are in an enforced lock down scenario, it is going to be impossible to receive face to face care, so people’s behaviours and expectations are already staring to change and demand for this service is already growing and is likely to grow further the longer this pandemic continues.

There are many benefits to tele-health.

Despite the complete disruption and unprecedented circumstances we are facing, people are still in pain and getting injuries. NHS MSK services have understandably been considerably scaled back and GP appointments have to be prioritised. 

So, we want to make sure we are still here to help you when you need us. We believe we still have a very important role to play in keeping people active, moving and healthy. We want to help make sure that our invaluable key workers are still able to do their work. By being able to provide tailored, individualised and realtime support, education and advice, we can help ease your pain and with recovery from your injury, albeit in a slightly modified way.

Paul Baker Clinical director at gophysio is realistic about the benefits of tele-health.

Virtual appointments won’t be as effective as traditional hands-on therapy and treatments for everyone. It will however provide a great alternative option to manage, maintain and improve your MSK injuries and pain helping you live an active life, pain & injury free’.

Most importantly, it will help provide reassurance and support when people need it and may be feeling isolated, alone and without their normal support networks in place.

Virtual appointments are particularly useful for patients who want:

  • An accurate diagnosis and exercise plan.
  • Reassurance and injury advice.
  • Progression of exercises.

Whether you’ve suffered a relapse of your sciatica or need post-operative guidance and advice, I advise you to get in touch with us on 07771 738 772 and we can realistically discuss your prognosis and whether tele-health would be helpful for you.

You can book your online consultation here or call us on 07771 738 772

Read More

Step by step guide to online physio

Read more about goPhysio online

Bupa health insurance? You’re covered for online consultations

#MoveWithgoPhysio




Online Consultations – Step by Step

Posted on 23rd March 2020 by

We are pleased to be able to offer virtual online consultations so that we can continue to help and support you.

These are currently FREE for all existing or previous goPhysio patients if you are a stated key worker, as per Government guidelines. If you are not a key worker or are new to goPhysio, the charge is £29 per appointment. Please advise us at time of booking of your status.

Step by Step Guide

  1. Book your appointment by calling us on 07771 738 772 or online here.
  2. You will receive an email to confirm your appointment time, instructions for the appointment and a link to make payment if payment for the appointment is due (i.e. for non-key workers or if you are new to us at goPhysio).
  3. If you need to pay for your appointment, you can pay securely online here.
  4. At your appointment time, just have your email open and wait for the invitation.
  5. When you receive the email click on the link for your appointment.

Guide to Virtual Consultations

Accessing and using the online appointment software is really easy.

FAQs

How much is a virtual consultation? Appointments are currently FREE for all existing or previous goPhysio patients if you are a stated key worker, as per Government guidelines. If you are not a key worker or are new to goPhysio, the charge is £29 per appointment. Please advise us at time of booking of your status.

How can I pay for my appointment? We take payment via the secure online provider, Stripe. To pay for your appointment, please click on this link. Payment is due in advance of your appointment.

What are the benefits of a virtual consultation? Despite the complete disruption and unprecedented circumstances we are facing, people are still in pain and getting injuries. NHS MSK services have understandably been considerably scaled back and GP appointments have to be prioritised. So, we want to make sure we are still here to help you when you need us. We believe we still have a very important role to play in keeping people active, moving and healthy. We want to help make sure that our invaluable key workers are still able to do their work. By being able to provide tailored, individualised and realtime support, education and advice, we can help ease tour pain and with recovery from your injury, albeit in a slightly modified way.

What will my virtual consultation include? Your first appointment will involve a series of questions to help us find out more about your issue. We may ask you to perform a series of movements or tests, so that we can find out more about what’s going on. We may ask to look at the area with your consent, via the video. Once we have all the information we need, we will share our conclusion, explain what’s going on and go through our recommended plan with you. This may include self treatment, exercises, modifications and advice. We will share our screen and demonstrate exercises to you, which will then be sent to you after the appointment via email.

After your first appointment, we will advise if and when further sessions might be required and book these for you accordingly.

Is it secure? Yes, the software is totally secure and all calls and videos are encrypted.

What about if I have private health insurance? Costs for appointments if you have private health insurance will be covered by Bupa (read more information if you have Bupa cover here). They may also be covered by any cash back plans such as Simply Health, WHA etc. but you would need to confirm this with your individual provider.

Do I need to download anything? No. It is a software program that will access your camera and microphone on your device.

What device can I use? Any device that connects to the internet that has a video and microphone.

What do I need? Firstly you need an email address. Then, all you need is a device with a video and microphone, so a computer, laptop, smartphone, iPad or tablet, that you can also access your emails on.

Where can I find out more about the Virtual consultations? The software we use is called Physitrack. There are some very useful guides online here, including getting started, accessing your program, trouble shooting etc.


Bupa Cover, Online Consultations & COVID-19

Posted on 22nd March 2020 by

Now that we have closed for face to face consultations, we are pleased to be able to share that if you have Bupa insurance cover, we can continue your treatment via our Virtual Consultations.

You can read more about our online Virtual appointments here.

To book your online appointment, please call 07771 738 772 or book online here. You will just need to have a valid Bupa authorisation number.

Bupa goPhysio Online

COVID-19 Update

Posted on 19th March 2020 by

Hello. Firstly we’d like to apologise for the relative silence as we have considered, analysed and prepared how to tackle this situation.

Our ultimate aim is to look after the best interests of everyone, be it our team, our patients, our local community, our families and goPhysio as an ongoing concern.

We are operating in unprecedented circumstances, and like everyone, facing challenging decisions on an almost continue basis. We aim to make sure we keep you up to date with any changes that we implement as soon as possible. 

To date, our team have been operating ‘business as usual’ with extra advisory precautionary measures in place. We have been working tirelessly behind the scenes to plan for the immediate, medium and longer term future. 

We have taken the very difficult, but necessary, decision to make some changes in how we operate for the short term. As of today, we will be starting to condense the opening hours of the clinic and contacting any patients with bookings that we may need to move or change.

From Monday 23rd March, our temporary revised opening hours will be:

  • Monday 2pm – 8pm
  • Tuesday 9am – 3pm
  • Wednesday – closed
  • Thursday 2pm – 8pm
  • Friday 9am – 3pm
  • Saturday – closed

We will be continually monitoring these hours and adjusting them depending on demand. This may obviously change should official advice be updated.  

Additional measures and changes we are implementing include:

  • We politely and strongly request that latest official guidelines regarding isolation and social distancing are followed to help protect our whole community.
  • We are stopping all group rehab sessions and changing to only 1-2-1 rehab in the Strong Room.
  • Our over 60’s Positive Steps classes have been cancelled for the foreseeable future.
  • We ask no over 70’s or those at risk to attend the clinic.
  • We ask that anyone with a cough, temperature or any other illness does not attend the clinic to help protect our whole community.
  • We ask that you wash your hands on entering the clinic and use the alcohol gel provided.

Despite the disruption and uncertainty, people are still going to be in pain, get injuries and need our help, advice and support. We still want to be able to use our skills and are in the process of launching virtual online appointments. You can read more here about this service.

These will be carried out from the comfort of your own home, through a secure Telehealth provider.

You can book your Virtual appointment online here by selecting Virtual Assessment Appointment.

Pilates Classes

In line with the adjusted hours, we have launched a temporary revised Pilates class timetable, which will be in place from Monday 23rd March.

goPhysio COVID Pilates Timetable

We will be sending out a Pilates email to all our members shortly, with full details of the new classes.

We will also be putting in place the following:

  • Reduced number of participants in each class to a maximum of 8.
  • Option to suspend your Pilates membership, with a planned special re-introductory offer for when we’re back up and running as normal for those that suspend their membership, with a guaranteed space in your regular class.
  • Online classes coming soon!
  • Join our Private Pilates Community over on Facebook, where we’re planning to host Pilates classes, share exercises and keep you moving throughout this.

What to expect from us…….

As we all navigate this new chapter, we would like to promise you all that:

  • We are continuously trying to do the right thing based on what we know at any given time.
  • We want to be here for you all for the long term. We haven’t spent almost 20 years, often sacrificing our family, building up a wonderful business, serving and helping 100’s of local people every week, for nothing, so we really are digging deep to keep going.
  • We will follow the latest official advice every step of the way.

If you’re on Facebook, why not join our new goPhysio Facebook Community Group, where we’ll be on hand to offer advice, support, somewhere to connect and regular challenges to help keep you moving and motivated.

Thank you for your patience, understanding, ongoing support and we hope you stay well. 

Paul, Fiona & The goPhysio Team


COVID-19 The Steps We’re Taking at goPhysio

Posted on 11th March 2020 by

We are all very aware of the impact that Coronavirus is having on our communities and the way in which we are going about our daily lives and making plans. It’s obviously a time of some uncertainty. However, please rest assured, we are following the latest official advice very carefully. 

We wanted to reassure you that goPhysio are implementing measures in relation to the ongoing spread of COVID-19 as part of our duty of care to all our visitors and team. 

Following official advice, goPhysio is continuing to operate as normal.

We have put in place the following extra precautions: 

  • Hand sanitisers are available throughout the clinic. We encourage you to use this on entering and leaving the clinic. 
  • Hand washing facilities are also available. 
  • All equipment and high contact areas are being cleaned on a regular basis throughout the day with a clinical grade cleaner. 

Please can we ask of you that:

  • If you develop symptoms of COVID-19 (cough, fever, shortness of breath) that you do not attend the clinic and follow official advice. 
  • If you have been in contact with anyone with a confirmed case of COVID-19 or have travelled from any of the target areas, again, please follow official advice. 
  • As usual, if you are unwell in any other way, we ask that you look after yourself at home, to help minimise risk of any other illnesses. 
  • Please provide as much notice as possible if you are unable to attend your appointment by calling us on 023 8025 3317.
  • If you attend our Pilates classes, please can you take extra time to wipe down the Pilates blocks and mats after every class with our clinical grade wipes. 
  • Feel free to bring your own mats, cushions or towels to cover the blocks and mats in Pilates if you would prefer. 

We are also putting in place a contingency plan should the situation change. 

If you have any questions or concerns and would like to discuss these with us, please email mail@gophysiotherapy.co.uk or pilates@gophysiotherapy.co.uk for Pilates related concerns.


World Book Day, Our Team’s best books!

Posted on 2nd March 2020 by

We’re all quite avid readers here at goPhysio, often sharing our favourite reads, key messages and top tips from the books we’ve read. As the annual World Book Day arrives, some of our team share their favourite health & wellbeing themed books.

Jade from our Patient Services Team recommends The Miracle Morning by Hal Elrod.

I’ve been practising the miracle morning for nearly 4 years now. I find starting my day this way makes it much more productive.

Jade

The basis of The Miracle Morning includes:

  • Silence
  • Affirmations
  • Visualisation
  • Exercise
  • Reading
  • Scribing

Highly recommend!


Our Business Administrator, Katie, has 2 recommendations.

The Fitness Chef: Eat What You Like and Lose Weight Forever

No cheats, no stress healthy eating book that has an insight into all the ‘fad’ diets, detox teas, fasting methods. Not just recipes but information on food myths, macronutrients and exercise tips.

And something a bit more tongue and cheek….Keep F*cking Going

Not so much a book, but a journal to keep on track of anything health and fitness related. A realistic and current motivational tool to help you reach a target. Keeping healthy and fit can be hard and frustration is normal, hence the title!


Our Non-Clinical Director, Fiona, also has 2 book recommendations.

Her first is The 4 Pillar Plan by Dr Chatterjee. This book gives a wonderful overview of some really simple and easy to follow steps, split into 4 key pillars, to help improve every aspect of your life.

Her favourite book of all time is The Boy, the mole, the fox and the horse. Gorgeous illustrious, packed with inspiration, comfort and joy throughout, with messages which everyone can relate to.

Roz also picked The Boy, the mole, the fox and the horse. Roz said,

I love it because you can just pick it up and open it at any page, even if you have only got a few minutes, and read something that will make you instantly smile to yourself and feel happy.  In just a few words and with some beautiful sketches Charlie Mackesy manages to get across some very key messages that we can all relate to in some way.

Roz, Physiotherapist & Pilates Instructor

Our Clinical Director, Paul, has chosen The Fear Bubble: Harness Fear and Live Without Limits, by Ant Middleton.

A great read to help harness one’s inner strength and banish any self limiting thoughts or behaviours and start living your best life from today – really useful mental strength tips that have helped with my marathon training!

Paul, Clinical Director

What’s your favourite read?

#WorldBookDay



Lessons from Life Lessons Festival

Posted on 17th February 2020 by

This weekend, I was lucky enough to be able to spend 2 days at the inaugural thought-led wellbeing event, Life Lessons, in London.

A jam packed weekend, there was a line up of world class speakers planned, grappling with topics such as philosophy, society, the mind, self-care, sustainability, psychology, nutrition and more.

goPhysio’s services centre around physical health, however, what’s becoming more and more evident and thankfully, more and more recognised, is that crucial connection between the mind and the body that can not be overlooked.

So, I thought I’d share some of the key messages from the weekend.

Saturday kicked off with Alain De Botton, from The School of Life, exploring emotional health. In fact, this happened to be my favourite lecture of the weekend, so a good one to start with. The School of Life is a global organisation helping people live more fulfilled lives. The key messages from Alan were:

  • We have become intolerant of anything other than perfection. The world has become radically unbalanced towards perfectionism. It’s what we expect, when actually we can be good enough, we don’t have to be perfect. An understanding and acceptance of this for both ourselves and others, would really be transformational.
  • We are all ‘weird’! There is no ‘normal’, we’re just different types of weird!!
  • There is no longer any time for deep thinking. We used to sit on the bus or in the car, daydream in the shower or during a walk. These times of deep thinking allowed our brains to process things and thoughts. But now we are in an era of information overload. We are constantly consuming, be it podcasts, TV, audiobooks, social media, 24 hour news, radio, the internet or books. Our minds don’t have any time to process anything!
  • This information overload stops us from ‘thinking’ in the day. A potential result of this is that at night, when our mind finally gets a break from information, the minds starts to go into thinking overdrive and can really disrupt our sleep (sound familiar?!).
  • We would all benefit from connecting with nature more. This connection, experiencing and acknowledging how ‘small’ humans are relative to the world, can really help to centre us.

Next up, was ‘Everything is figureoutable’ by Marie Forleo. She shared her 3 rules:

  1. All your problems and dreams are figureoutable
  2. If they aren’t figureoutable, it’s not a problem or a dream, it’s a fact of life, or
  3. You may just not care enough to figure it out. If so, find something else.

Her message was all about having self-belief, in that you have to believe you have what it takes to make things happen.

According to Maria, you are 42% more likely to achieve a goal if you write it down. So, if there’s something you are really serious about acheiving something, why not give it a go.


I am already a fan of Dr Rangan Chatterjee, so was delighted to hear him speak to Helen Russell and Mungi Ngomane. They discussed some fascinating ways in which different cultures and parts of the world achieve happiness!

These included Ubuntu, the art of human connection. The philosophy of “I am only because you are” and acknowledging that everyone impacts on your life seems extremely powerful. We seem to have all become too individualised. They also discussed the Japanese terms; Wabisabi, a view centred on the acceptance of transience and imperfection and Ikigi, a reason for being, encompassing joy, a sense of purpose and meaning and a feeling of well-being.

The key takeaway message was that we need to live well to be well. It’s almost come full circle, in that we are starting to get back to basics again and realising that these are the important things for wellbeing – eating well, sleeping well, exercising, connecting, talking, relaxing, reducing time on technology and getting into nature.


To finish off day 1, the very hilarious Romesh Ranganathan, was joined by a panel of very honest and open men, to discuss mental health. In light of the day’s news, of another unnecessary and early tragic loss of life of someone in the media, the discussion was very apt. Their messages all followed the same themes:

  1. Talk & listen more – we have to be having conversations and connecting with people
  2. Ask people of they’re OK and watch out for others
  3. You never know what people are going through or how they are really feeling, so have this in your mind

Day 2 started with an honest and frank discussion entitled “Wonderwomen at Work”. As the title suggested, this was all about the role, challenges and culture surrounding women at work. My favourite message in this talk was not to worry whether people actually like you. Just like you don’t necessarily like everyone, everyone won’t like you. But be nice, kind and likeable, and that’s all you can do!


The Brain Power talk was a much more scientifically focused session, which covered the impact of alcohol and smart drugs on brain power and steps we can take to boost brain power and future proof our brain function as we age.

So, what can we do to future-proof our brain?

  • Exercise
  • Eat a well balanced diet
  • Sleep well
  • Practice positive affirmations (a few talks mentioned this)
  • Meditate, learn a new skill or do something regularly that requires concentration

Not rocket science is it?! The things we should be doing to love well and improve our chances of living a long and happy life, are all pretty much the same! Chartered Psychologist Kimberley Wilson has a new book out soon (see the cover below for the details) and it sounds fascinating.


Anyone who has kids must have heard of Philipa Perry and her book that’s packed full of wisdom. She certainly lived up to expectations in person. She just talks sense! Her key messages when you’re dealing with your children (although I’m sure they could equally apply to communicating and interacting with anyone):

  1. Connection NOT Correction – find the mood of the person you’re interacting with, don’t deal with the facts. Try and connect with them.
  2. Provide boundaries & love. Teach emotional intelligence by demonstrating it and sharing your feelings.

Her book is an absolute must read!


The weekend was also peppered with yoga & barre classes, guided meditation and drop in sessions and discussions covering a huge range of topics, from overcoming anxiety to connecting your mind and body through exercise.

It really was a fascinating and inspiring weekend, with many takeaways that will undoubtedly be woven into not only my personal life but also what we provide here at goPhysio – so watch this space!

I’ll certainly be looking out for this event again.



#Lifelessonsfestival


New Exercise Program

Posted on 6th February 2020 by

Exercise is almost always a key part of your recovery if you’ve had an injury. Exercises can be used to help improve your strength, flexibility, movement control, posture, balance and no end of other ways. We make sure that all our patients receive a customised set of exercises, designed to help you the most depending on what stage of receiver you’re at, your lifestyle, normal activity levels and the exact type of injury you have.

We’re always looking for ways to improve what we’re doing here at goPhysio.

We’ve recently updated the software we use to send you your bespoke exercise program.

After your appointment, your Therapist will send you an email with details of your exercise program. The email will include a link directly to your exercises, where it says ‘You can access your online report here.’ The email will also contain the name of your exercise program and a user name and password, so you can log in to access your exercises directly. (You can change these log in details once you’ve logged in the first time to something more memorable).



Once you have your log in details, you can now access your exercise program through our website, by clicking on the ‘Your Exercises’ tab.


goPhysio Exercises

This will take you to your log in page.


Once you have logged in, you will be able to see your recommended exercises, print them and even watch video demonstrations.


goPhysio exercises

There is also an app version for Apple and Android. For user ease, we’d recommend you set your own user name and password through the email link before using the app (as the issued ones are pretty lengthy!) as you need to enter this every time you access the app.

If you forget your user name or password at any point, please just send us an email or access your original email for your exercises.

goPhysio Physiotec

Patient Satisfaction Survey Results – January 2020

Posted on 30th January 2020 by

At the beginning of this month, for an entire week, we set out to survey as many of our patients coming through our doors as possible.

As a business, it is crucially important that we are doing a great job and asking the people who visit us at goPhysio and are using our services, is the best way to find out whether we’re actually doing what we set out to do! Gaining your feedback helps us to further improve and develop our services, so we can continue to offer the best possible care.

We randomly surveyed almost 100 visitors to the clinic that week and have spent time analysing the feedback we were given. We are delighted to be able to share the results of this survey with you.

Why did you choose goPhysio?

When asked why goPhysio was chosen over any other local healthcare provider, the top 2 answers given were personal recommendation and reputation. We couldn’t ask for more. We work incredibly hard to provide the best possible care and are proud of the reputation we have built up over the years. When people are recommending us to their friends and family, this speaks volumes. We know there’s lots of choice out there when you’re in pain or have an injury, so having so many recommendations is testament to what we are doing. Many people also commented that they’d seen us before and were returning for a new problem.

Another reason that came up frequently, was ease, availability and speed offing able to book an appointment. Having to wait for appointments is a huge frustration and so many people commented that it was easy to make an appointment with us, they could be seen quickly without having to wait and they could book online, making it all even easier!

What do we do really well?

We wanted to know what aspects of our service we were doing really well. The key theme coming through was that we make people feel welcome and at ease, we treat people respectfully and people feel confident we can help them. We certainly aim to be all these things. We know it can be a daunting, worrying and frustrating time when you’re injured or in pain. So by offering a welcoming, friendly and warm environment in which you can come and get help, we can ease some of these feelings.

Being listened to was something that so many people appreciated. We don’t rush through our appointments, we really take the time to listen to you as an individual and therefore we can tailor your treatment and recovery programme to you and your lifestyle.

Here’s a few testimonials from the survey

Excellent service, thanks for looking after me!

First rate service. Roz and I work well together on my shoulder problem.

Everyone at goPhysio has always been extremely professional but friendly and welcoming (particularly Beverley!)

Roz has really helped and is obviously very experienced and knowledgeable.

I’m very happy with my experience with goPhysio, very accommodating

goPhysio provides an amazing service

98% of respondents are completely satisfied with the service they received. 

Jose is very pleasant and professional, quickly puts me at ease and is thorough

I have always been very happy with the services at goPhysio. Everyone I have dealt with has been very friendly. 

100% of respondents said they would return to goPhysio for future care if needed.

Francesca is brilliant. Very caring and lovely. Receptionists always friendly. 

You’re a lovely bunch! 

You provide an excellent service all round! 

Final Thoughts

We were so delighted with the results of the survey. Day to day, we regularly receive positive feedback, but receiving such a high volume of consistently, positive comments, was really very humbling. We genuinely care and invest so much into everything that happens at goPhysio. Nothing happens by chance, it’s all very carefully thought about. So, it’s great to know it’s working.

Obviously, we also gained some valuable insight into areas that can be improved – this is just as important, if not more so, than hearing the positive experiences. Anything that we identify as an area to work on, change and improve to make what we offer even better, is always welcomed! So, we are continually working ‘behind the scenes’ to further develop and enhance our services, so we can continue to help and support you!