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The Value of Contact: why we still love face to face!

Posted on 8th September 2020 by

Over the last 6 months, healthcare has experienced a HUGE shift. As a result of the global pandemic we are all still living with, face to face health care experienced an absolute drastic decline. For obvious reasons. The NHS has had to prioritise managing Coronavirus care, health issues that were not deemed urgent became a very low priority and potential risk of transmission meant that many healthcare interactions shifted from face to face (in person) to virtual (aka online, video, phone consultations etc.). 

This shift, in the earlier stages of the pandemic was absolutely necessary. As a local healthcare provider, we quickly set up an online service in order to continue to help people with their pain, injuries and recovery, with ‘virtual physiotherapy’ and a video Pilates service. There is no doubt this was needed and we helped many people.

Longer term, there is definitely scope for online and virtual healthcare services to continue. There are many opportunities and indisputable benefits of virtual healthcare:

  • It can be cost effective, particularly for the NHS and larger organisations. Delivering services online is potentially much more cost effective, and the COVID situation has enabled this huge shift (that was already in the pipeline) to happen quicker. It can also be a more affordable way for patients to access healthcare.
  • Access to specialist care is no longer geographically dependent. You don’t have to live in the same city or county as that specialist who may be best place to help you, access is now available more easily to anyone in the world.
  • It can be more time efficient, not only for the Clinical team, but also for those accessing the service. You aren’t taking out the time needed for travel, parking, time off work etc. and can get the support you need from the comfort of your home.
  • You may feel more relaxed and confident being in your own surroundings. Particularly when going out and about carries some risks, remaining in your own surroundings to access care can be preferable.

However, for all it’s potential benefits, there are so many reasons why it is so important for face to face care to continue.

Here’s a few of our thoughts on the huge value of face to face care.

  1. Personal connection – yes, you can connect online or on the phone, but let’s be honest, it really is second best. It’s wonderful if there’s no alternative and for some there isn’t – in the face of Coronavirus, if the risk of contracting the virus outweighs the need for face to face healthcare, access to virtual healthcare is essential and has huge benefits. But you really can’t beat having that personal, face to face connection with someone.
  2. All the non-verbal cues are crucial. How people stand, talk, move, sit, breath……..these cues are all such important aspects of an assessment and getting to the bottom of someones problem. Yes you can get some sense of these elements on video, but so much can be missed.
  3. Online fatigue – Anyone who’s been involved in endless Zoom meetings, Microsoft Teams lessons, online quizzes and live Facebook streams, will inevitably be feeling the fatigue of thee online platforms setting in. Yes, technology is wonderful. Yes, it’s presented unimaginable opportunities, enrichment, information and connections, but the fatigue does set in and it’s so important that our lives don’t become focused purely around a screen and technology.
  4. Technology woes – Technology is great, but reliant on so many factors that don’t make it an equal experience for all. Your device (camera, sound, screen size for example) own understanding and technological ability, internet connection, physical space and lighting will all impact on how positive your experience is. For some it just ins’t accessible, whether that be access to the actual equipment or skills needed to make it work effectively.
  5. Privacy can be a serious consideration. You may not have the time or space at home or in the office to carry out a confidential appointment and have an open and honest discussion like you would in a private, clinical space.
  6. A more accurate diagnosis can be made in person, when you can actually feel, touch, move and interact fully with someone. It is a much more effective way of really getting to know someone, their aims, goals and story and what you need to do to help them.
  7. Engagement and interaction is much more effective – using skilled ‘hands’ to guide and support someone, whether that be in actual ‘hands on’ treatments or to assist and guide exercises, stretches, positions of rest or to ease pain, just can’t be replicated virtually in the same way. Engagement is crucial to get positive outcomes.
  8. Benefits from virtual support can plateau quickly – any support is generally limited to advice and exercise, which works well for many people but not everyone! Some people need more than this.

If you wanted to catch up with a friend, what would your preference be? Meeting up for a coffee in person or a phone call? Yes, a chat on the phone or a FaceTime can be great and meets a need, but if you had a choice, what would you rather? Just think about what additional joy you get from actually meeting your friend face to face!

Since we re-opened for face to face care, we have heard so many really sad and worrying stories. Stories of people being isolated for months, without any contact – coming to see us in a very safe, clean and relatively protected environment has been a lifeline, not only for their physical health but also psychologically. Their appointments have been their only physical contact.

We’ve seen people who didn’t know they could or had no way of accessing online or virtual support, so suffered for months unnecessarily. Sadly, we’ve also seen people who were misdiagnosed or have had serious illnesses missed

In the 20+ years since we’ve been working in the healthcare sector, we’ve never experienced such a change and shift and the physio profession is at risk of starting to become a little divided and fragmented in it’s approach. Face to face care doesn’t now look or feel quite the same (PPE, social distancing where possible and stripped back surroundings) – but our team are the same, our level of commitment and care is the same and our goal remains to help you, so even behind the mask, that’s what we’re doing.  

We are always open to embracing progress and change and virtual and remote services are a very valuable way of helping people, but what is becoming very clear is that there is a clear need for more training and guidance in this area to ensure it is an effective way to delver what’s needed.

Value of face to face

COVID-19 Update & Latest

Posted on 12th June 2020 by

We’ve now been re-open for face to face appointments for 3 weeks now, so thought we’d give a little update about where we are and our latest news and answer a few questions that we’ve been asked.

Q: I don’t need an appointment urgently and want to make sure I give priority to someone in urgent need, so I’m not sure whether I should book?

A: We are gradually returning our team off of furlough as demand for appointments increases. We want to get the whole team back to work as soon as possible, and can respond quickly. So, don’t worry about availability. We can guarantee appointments for any urgent cases and have availability for those less urgent too.

Q: What services are you currently offering in the clinic?

A: We are currently able to offer physiotherapy and 1-2-1 Pilates face to face. We are keeping a close eye on the guidance and will introduce other services ASAP.

Q: Im a little confused. In a couple of weeks time, I will be able to get my hair cut or a tattoo done. But there is no mention of sports massages returning. Surely, maintaining physical health is more important ?

A: We totally agree and we’d love to be able to offer sports massage and currently have a huge demand building. Unfortunately, we are governed by our Clinicians’ professional body’s guidance and their insurance cover. So at present, they are not deeming sports massage as essential or urgent care and are therefore not enabling us to provide this. We have to follow the guidance available to us at this time. We are hoping that this will change by early July and we can start offering sports massage then. We will keep everyone updated ASAP.

Q: What team members do you currently have working at the clinic?

A: We currently have Paul (our Clinical Director), Hugo (Senior Physiotherapist & ) and Katie (Practice Manager) at the clinic. Roz (Senior Physiotherapist & Pilates Instructor) is returning from Monday 15th June.

Q: Will I come into contact with other people when I come for an appointment?

A: As you can see from our measures below (read more here), we have taken lots of steps to try and minimise any contact with others. The waiting room isn’t being used, we have staggered appointments (with extra time between appointments), bookings are made by your Clinician and payments are made online. We really feel grateful that we have a large, spacious clinic with dedicated gym and studio and 6 self contained treatment rooms to be able to work from.

Q: What are your opening hours?

A: As of Monday 15th June, these are our opening hours:

Q: I’m worried about going out and the risk of contracting COVID-19

A: We take the health and wellbeing of our team and community very seriously and have undertaken an extensive risk assessment and are following our latest professional guidance. Until there is a vaccine, it is almost impossible to completely eliminate the risk, but it is down to individuals to assess their own risk and follow guidance and make their own decisions. There come’s a point when physical, mental and economic health have also got to be a consideration.

Q: Do I have to have a virtual online appointment first?

A: No. We have recently revised our guidance and are now offering a telephone triage as an alternative, so that we can discuss your case and identify which path of care is most appropriate for you.

This lovely message put a smile on our faces……..


Virtual or Face to Face?

Posted on 3rd June 2020 by

It’s early days, and we’ve only just re-opened our doors for face to face appointments. We have followed all of our professional and Government guidance to both help us decide when to re-open and to create an environment that’s as safe as possible.

The guidance that we are working with is just that, guidance – so it’s open to individual interpretation, based on risks and needs. To see someone face to face, we have to rationalise that this is justified.

One question that we’ve asked ourselves, we get asked and that we’ve taken guidance on, is, what can we justify seeing face to face? Is what we offer essential?

On the surface, MSK physio isn’t essential, it doesn’t directly save lives. However, 10 weeks of lockdown, home working, stress, home schooling, workout videos, less activity (or more activity than used to) is certainly taking it’s toll on many people.

The great news is, that there is so much we can do through a virtual online appointment. You’d be surprised! We’ve had great feedback from our online consultations and this will continue to be our first line of approach. You can read more about virtual consultations here.

However, there are instances where a face to face appointment is justified. Factors we consider may include:

  • The severity of the condition and symptoms. Some people are in absolute agony, meaning they are distressed, worried and can’t go about their day.
  • Longstanding conditions that rely on help and support from physio’s, that are experiencing physical (and psychological) deterioration without that support.
  • Individual urgency and priority. This is subjective, but if your livelihood or dependents rely on you being able to move and function physically, getting help may be an urgent priority.
  • Effects on level of function and independence.
  • Potential or actual deterioration and increasing disability
  • Social, emotional and economic factors that are of high priority or urgency to the patient e.g. return to work, family commitments.

So many people rely on exercise to help them not only physically but also mentally. If an injury is stopping people from being active or getting out to exercise, this can have an increasingly big impact on:

  • Mental health (low mood, stress and anxiety)
  • General mobility, fitness and health
  • Maintaining or reducing weight
  • Managing long standing health conditions
  • Preventing certain health conditions
  • Relationships and self care
  • Confidence 
  • Independence (to care for ourselves, dependent and our home)

Coupled with the fact that NHS MSK Physiotherapy care has reduced dramatically (or even completely stopped in some areas), people are reluctant to seek help from their GP and scheduled orthopaedic surgeries and tests such as scans have been postponed, there really is a huge gap in care to be filled.

On top of all this, we have people who need rehabilitation after having coronavirus or have been discharged from NHS care with little or no follow up.

We fully appreciate and understand that many people will not feel ready or indeed need to come and see us at the clinic yet. We just want to reassure you that, if you have a need that is justified, we will guide you through the most appropriate pathway of care.

If you have any questions or would like to know more, please don’t hesitate in getting in touch.


Creating you a COVID Secure Clinic

Posted on 22nd May 2020 by

No one in the entire World that has been untouched by the coronavirus (COVID-19) pandemic in some way. Throughout this time, the safety and well-being of all or customers and the goPhysio team is our utmost priority and will always continue to be at the core of all our decisions.  

We have missed being able to offer you the support and care that we know you value, and we are very pleased to be able to re-open our doors and are looking forward to welcoming you into the clinic again from Tuesday 26th May, albeit with lot’s of changes and additional measures in place. Initially, we will only be offering physiotherapy appointments.

Being a healthcare environment, that inherently involves very close contact, there are obviously lot’s of things we have to address and consider.

Following the latest guidance, wherever possible, we will continue to offer virtual online appointments as a preferred alternative to face to face. Any patients making a booking will have to be assessed online first to identify which path of care is most appropriate for you. As it currently stands, lockdown restrictions have been eased and NOT lifted and therefore, we must continue to respect and follow guidance appropriately.

Our priority is to keep you as safe as possible, and in order to re-open the clinic for face to face services, we have implemented a number of changes which we would like to make you aware of. 

These measures have been put in place following an extensive risk assessment and will be revised and amended as necessary. To help ensure we can run and maintain a safe environment for all, it is essential that you carefully read the steps we have taken and agree to comply with the measures we ask visitors to our clinic to take. 

The steps we’ve taken to create a COVID Secure Clinic 

Online Virtual Assessment

  • Prior to booking any face to face consultations, we have to conduct an online assessment to identify which path of care is most appropriate for you. We must assess whether you have significant pain or an urgent clinical need that justifies attending for a face to face consultation, in line with the latest professional guidance. 
  • During this assessment we will diagnose your condition or injury, through a series of questions and tests, advise on the most appropriate advice and care and prescribe a personalised exercise programme, which we will then email you. 
  • Following the latest guidance, wherever possible, we will continue to offer virtual online appointments as a preferred alternative to face to face.
  • Should it be agreed face to face care is the preferred route, we will ensure that you understand:
    • The potential nature of close patient contact during our services
    • The level of PPE that a clinician will be required to wear
    • The infection prevention and control measures that must be taken
  • You will be read a ‘Risks statement’ which we will confirm you understand and agree to. 
  • Given the guidance on shielding, those classified as ‘clinically extremely vulnerable’ will be discouraged from face to face appointments during the period of shielding. 

Screening 

  • As part of the assessment, we will ask you a series of screening questions in relation to COVID-19. 
  • If you are attending for a face to face appointment, we will send you an online screening form which it is essential for you to complete online before your appointment.
  • We may ask to take your temperature on entry to the clinic as part of our screening.

COVID Secure 

  • All correspondence, invoices, exercises and receipts will be sent via email, so please ensure we have your correct email address and monitor your spam folder. We are unable to provide any paper documents, receipts or information. 
  • You will find physical reminders of social distancing throughout the clinic, including a Perspex reception barrier, floor markings, posters and display screen messages.
  • All magazines, printed material and soft furnishings (including pillows and towels) have been removed. 
  • We would ask that if you would like a pillow or towel during treatment, to please bring your own. 
  • We will be minimising the use of equipment wherever possible. 
  • The water dispensers will be out of use. 
  • The WCs will be out of use for visitors.

Clinic Capacity 

  • Based on the size and layout of the clinic premises, we will be limiting the number of Clinicians working at any one time to facilitate social distancing. 
  • Appointments will be staggered to facilitate social distancing. 
  • We would request that if at all possible, you do not bring anyone with you to your appointment. If it is your preference to bring someone with you, they will have to accompany you into the clinic room (they will not be able to wait in the waiting area) and will also be asked COVID-19 screening questions and to record their contact details should we require them in the future as part of track and trace. 
  • Children under 16 will need to be accompanied by a parent/guardian (in line with our Child Protection Policy), who will also need to answer COVID-19 screening questions. 
  • Please do not arrive early for your appointment to minimise the risk of contact with other patients. We ask that if you come by car, please wait in your car in the car park until your booked appointment time. At your appointment time, please wait at the front door of the clinic and your Clinician will greet you at your appointment time. 
  • Whilst in the clinic, please observe social distancing, by keeping at least 2m from anyone (unless receiving clinical treatment). 

Booking and payments

  • To reduce face to face contact with non-clinical staff, you will be asked to make any follow up appointments with your Clinician whilst still in the clinic room or online. No bookings will be made at reception. 
  • After your appointment, you will be sent an email with a link to make payment securely online. (Prompt payment would be much appreciated, don’t forget to check you spam folder if you don’t see the email). 
  • We will be unable to accept cash payments. 

Enhanced Cleaning 

  • We have put in place enhanced cleaning measures for all communal and clinical areas. The clinic rooms will be cleaned thoroughly in between every patient, and additional time has been scheduled to allow for this. 
  • All communal and high contact areas will be cleaned frequently.  
  • We have replaced all fabric chairs with wipeable seating and removed any soft furnishings and accessories, such as pillows and towels. 

PPE

  • We will ask all patients visiting the clinic to wear their own face covering. If possible, please wear your own face covering to the clinic. If you don’t have one, we will provide you with one at a cost of £2, which will be added to your appointment invoice. 
  • Our Clinicians will be wearing appropriate PPE in line with the latest guidance. 

Hand Hygiene 

  • Please do not wear your own gloves into the clinic, as this poses a potential risk. 
  • Please use hand sanitiser when you enter the clinic. 
  • Please refrain from touching anything whilst you are in the clinic. 
  • Our team understand the importance of hand hygiene and will ensure that they wash their hands in according with COVID Secure guidelines before and after any ‘hands on’ interaction. 

Our services

  • We have carried out a risk assessment on all the services that we offer and we are confident that we can continue to provide these safely. We will be offering selected, essential services initially and will review what we offer on an ongoing basis subject to Government recommendations. 

We aim to make any interactions as safe, comfortable and valuable as possible. If you have any concerns about the services please let us know and we will do what we can to satisfy you. If you have any preferences regarding social distancing and ‘hands on’ treatments please advise your Clinician so that these can be respected. 

Thank you for your understanding

The goPhysio Team  

Here is the professional guidance we are following from The Chartered Society of physiotherapists to facilitate our rationale as to whether to offer face to face appointments.


COVID-19 Latest Update from goPhysio

Posted on 12th May 2020 by

We have been eagerly anticipating news this week from the Government and our Clinical professional bodies in relation to the easing of lockdown and phased re-opening.

We are positively encouraged that we are all moving in the right direction. However, in light of all the latest advice, goPhysio will remain closed for face to face in person services at this current time.

The protection of the health and wellbeing of our clients, team, their families and our wider community has always been and continues to be central to all of our decisions.

There are a number of key factors that we have considered when deciding whether it is appropriate to re-open for face tp face services. These include:

  • Legal, regulatory and professional responsibilities
  • Risk assessment of the working environment for which we are responsible
  • Infection prevention and control measures
  • Access to personal protective equipment (PPE)
  • ‘Virtual first’ approach alternatives available
  • Patient risk assessment and clinical reasoning
  • Patient consent for treatment

There is no doubt and it has been acknowledged that the public need and desire to access services such as physiotherapy will rise in the coming weeks. The significant number of people with injury and illness who, because of prolonged and strict social distancing and shielding measures, now increasingly need of support from physiotherapists, will place significant demand on the services that we offer at goPhysio. This renewed and increased demand together with likely public expectation to access face-to-face physiotherapy, will place pressure on us to return to business as usual.

However, our duty of care means we have a legal responsibility to provide a reasonable standard of care to our clients and to act in ways that protect their safety. By offering face to face services, we do not believe at this time we can justify this.

The Chartered Society of Physiotherapists have today produced comprehensive guidance for us. The paragraph highlighted below in particular has guided our decisions making.

Given the potential seriousness and gravity of transmitting and contracting COVID-19, we can not justify that the benefits of seeing people with musculoskeletal injuries is greater than the risk of infection transmission at this time.

This advice is also echoed by other professional bodies that our Clinician’s are guided by, including BASRat and The Society of Sports Therapists.

That said, guidance is changing all of the time and we are reviewing our position on a regular basis.

We already have lot’s of measures in place and have carried out a comprehensive risk assessment, so that when we decide it is OK to open our doors, we will be able to offer the safest possible environment for all.

In the meantime, our virtual services are the safest way for us to help you. We have had overwhelmingly positive feedback about virtual physio and the regular Pilates classes online.

We are offering:

Take a look at our website to find out more and how to access these services.


goPhysio Online Shop

Posted on 20th April 2020 by

We’ve pulled together a carefully selected list of products that can help you with your rehab, recovery, Pilates and exercises at home. Take a look at the items and click on the links to be taken through to the individual products that your Clinician has recommended.

PAIN RELIEF


COLD TREATMENTS


FOOT SUPPORTS


EXERCISE AND PILATES EQUIPMENT


MASSAGE


POSTURAL PRODUCTS


BRACES AND SUPPORTS


TAPING AND STRAPPING



goPhysio Rehab Shop

Posted on 7th April 2020 by

We’ve made available some of the rehab equipment we have at goPhysio to help you at this time. With so many shops closed and many items like this now unavailable, we thought it may help some.

We are offering all of these items with FREE delivery to anyone in the SO53 postcode only. Order before 12pm and we’ll deliver that day, after 12pm will be next day delivery.

If you’re not based in SO53, but would still like the option to purchase some equipment to help with your rehab, recovery or activity, please click here, which will take you through to our recommended supplier.

Take a look, and if you’d benefit from any of these items, please do get in touch. We offer a safe and secure online payment system for all your orders.

How do I buy?

  1. Look at the available items above and descriptions below.
  2. Email the details of what you would like to purchase to fiona@gophysiotherapy.co.uk, including:
    1. The item name
    2. How many you’d like to purchase and colour preference (if a colour choice)
    3. Your name and delivery address (SO53 deliveries only please)
  3. You will be emailed an invoice and link to make your secure card payment.
  4. Payment is required prior to delivery.
  5. Any orders placed and paid for by 12pm will be eligible for free same day delivery.
  6. Orders placed after 12pm will be delivered the next day.
  7. All deliveries will be handled with social distancing guidelines. We will knock at the door, leave the item on the doorstep and wait a safe distance away to acknowledge delivery.

Item Descriptions

Pilates Ball – A soft Pilates ball, often used during our classes or with patients with neck pain, to add challenge, support and variety. Comes with straw to inflate. Blue. £9.50

Grid Foam Roller – A 12″ foam roller, with dense ‘grid’ exterior and a rigid, hollow core. Available in black, orange & pink. Comes with our ‘Foam Roller Super 6’ exercises sheet. £39.99.

Grid Mini Roller – A compact version of our full size roller, highly durable, 5″ roller. Available in black or orange. £24.99.

Biofreeze or Ice Storm Pain Relieving Gel – Targeted, effective pain relieving gel to help ease muscular or soft tissue aches and pains. Ice Storm 100ml, Biofreeze 118ml. 1 supplied (please state preference). £9.99

K Tape – Durable, flexible kinesiology tape availability;able in flesh, pink or black. £15.99

Lumbar Roll – Perfect to provide extra support to your lower back when seated. Available in ‘D’ shaped or ‘O’ shaped options. Complete with strap to secure to chair. £22.99

MB1 Trigger Point Ball – A great alternative to a foam roller, to get into the smaller, tight, painful areas and relieve areas of tension and pain. £14.99

MB5 Trigger Point Ball – A larger sized trigger point ball, to ease aches, pains and tension. A great alternative to the foam roller. £27.99

Nano Foot Roller – Designed to increase flexibility and relieve minor muscular aches and pains associated with the foot and forearm. Perfect for plantar fasciitis. Available in two densities, regular (orange) and the extra-firm NANO X for intense relief (black). £22.99

Omni Massage Roller – Ease aches and pains with this targeted massage roller. You can use this yourself or with help of someone else in harder to reach areas, Perfect for shoulder, neck and leg pains. Available in blue, black. green or red. £17.99

Orthopaedic Pillow – Suffering with neck pain or headaches? A supportive, orthopaedic pillow could be your answer. Offering excellent support whilst you sleep. £59.99

Pilates Socks – Are you spending your time practising Pilates at home? These socks offer excellent grip and support whilst you exercise. Available in black or turquoise. £9.99

Spikey Balls – A great way to ease areas of tension or pain, in your foot, arm, back or leg muscles. Small (orange or green) £7, Medium (yellow) £9, Large (blue or red) £11.

Resistance Exercise Band – Useful for practicing your resisted strengthening and stability exercises. Varying resistance from yellow (easiest), red, green, blue, through to black (hardest). 1m length £5.

Therapearl Wraps – Reusable hot and cold packs for pain relief. Gel pearls, that remain flexible to accommodate the area and hold the temperature. Comes with a handy strap to keep in place. 3 options available:

  1. Back wrap – for lower back area £24.99
  2. Neck wraps – for neck and shoulder are £24.99
  3. Sports wrap – a smaller pack for legs, ankle, elbow, wrist etc. £17.99

Neck Heat Pack – A non-lavender filled heat pack for the neck and shoulder area. Gently eases aches and pains, softly moulds to the area and holds warmth in a comforting way. £17.99

Vulkan Support Straps – Trying to keep active but pain stopping you? Worried about an old or ongoing injury but can’t get help? A support can be really helpful to give you more confidence. We have the following supports available:

  1. Vulkan ankle wrap £17.99
  2. Vulkan knee wrap £17.99
  3. Vulkan patella strap £19.99

We can also offer online video consultations, if you need help or guidance using any of the equipment or with your injury. Take a look here for more information.



Young Athlete Support

Posted on 30th March 2020 by

goPhysio are delighted to provide support to local young athletes and sports clubs, including Swan Netball Club and Stoneham Football Club.

We also provide additional support to individual athletes, one being Josh. Josh is a discus thrower with his sights set high! We asked Josh a bit more about his specialist sport.

Tell us a little bit more about you and your athletic career to date? 

I started competing in discus in 2016 and found a hidden talent for such an unpopular event early on and In my first competition I threw a distance that got me to top of the UK rankings for my age group.

I have placed first in all competitions in 2018 apart from the European trials and finished the season with titles of Under 17 discus…

  • Hampshire champion🥇
  • English Schools champion🥇
  • International Schools champion🥇
  • National champion🥇
  • International school games champion🥇

I was ranked number 1 in the UK in 2018 for the under 17 age category with a throw of 55.97m. This year I competed at the world schools athletics competition in Croatia for England in the Under 18 age category coming 5th, contributing to the boys England team coming 2nd overall. My personal best this year is 53 metres resulting in me being ranked 4th in the UK and hoping for a lot more by the end of next year.

What does a typical training schedule look like for you? 

Without going into too much detail I’m in the gym doing strength and conditioning about 5x a week. Which includes anything from Olympic lifting (or attempting anyway) to ballistic training to standard weightlifting. My main aim isn’t to build show muscle but go muscle, as i like to put it, so my reps are lower the weights aren’t. I’m also usually down at the track 3-4x a week but currently it’s 2-3 due to the cold however we do indoor throwing sessions to make up for that.

What does coming to goPhysio help you with? 

3 words. Maintenance, prevention and restoration. You can think of going to goPhysio almost like going to a car garage. You are a car and garage is there to tighten any loose screws, refill your tires and most importantly prevent the chance breakdown on the road!

I’m going to have and do have injuries, weaknesses, the whole lot but I know I would have fared a whole lot worse if it wasn’t for the help goPhysio have provided me. My assigned Therapist, Rosie, is helping me with old injuries but also preventing any from creeping up on me further down the line and I can’t exactly exactly ask for more than that.

My event, uncommon though it is, requires an immense amount of co-ordination and power. All throwers have to produce the most efficient movements as fast as possible and because of this any weak link or flaw can be the difference of metres at a young age or the crucial centimetres at their prime. goPhysio helps me identify that weak link, that limiter so that I can achieve my potential and hopefully repay the incredible support network they’ve offered me by doing just that.

Why did you choose to get help at goPhysio? 

Convenience and reputation. Not only is goPhysio basically down the road they are also one of the most suggested from those I’ve know do have had issues and needed somewhere to go. The staff are friendly and the atmosphere isn’t one of dread (ing of what’s coming) but relief that it will be okay. Before i gained support from goPhysio I’d been there previously for a knee injury that costed me losing out on going to nationals but with their help I was able to get back to doing what I love quicker then i thought i would and you can’t really ask for more than that.

What are your plans for the future? 

In terms of where I want to take my sport, my only answer really is as far as I possibly can. I’m an Olympic and Commonwealth hopeful, just like any other athlete who loves their sport, my current aims are Paris Olympics 2024 and the Commonwealth Games of 2022. I plan to throw at least 58 metres this year to qualify for the Under 20 world championships in Nairobi and finish top 3 in the UK. That’s the plan anyway and with the support from goPhysio my dreams are ever closer to becoming a reality.



How Virtual Appointments at goPhysio can help you manage your injury

Posted on 25th March 2020 by

Our new online Telehealth’ virtual appointments at goPhysio, allows your treatment to continue without delay to your recovery.

Telehealth is the provision of health-related services and information via telecommunication technologies. While It may seem a strange idea to carry out physiotherapy consultations online, rather than in person, in this unprecedented times whether you’re practising social distancing or in isolation, it allows remote patient-therapist contact, monitoring, care, advice, intervention and education to continue, without delay, to your recovery.

At goPhysio we are now offering online video consultations, so you can continue to receive treatment at home.

With the latest official #StayAtHome advice, the logistics of leaving the house to attend a face to face appointment has prevented anyone from receiving face to face treatment.

But our aim is to continue to provide people with MSK injuries and symptoms treatment and support at home throughout these uncertain times. 

goPhysio’s Director, Fiona, noticed the initial uptake for tele-health during this pandemic was a little slow.

Even on Monday this week people were calling around, asking if we were open. We explained the decision we had made at the end of last week to support social distancing, but there was reluctance to try a ‘virtual’ service.

However, now we are in an enforced lock down scenario, it is going to be impossible to receive face to face care, so people’s behaviours and expectations are already staring to change and demand for this service is already growing and is likely to grow further the longer this pandemic continues.

There are many benefits to video consultations.

Despite the complete disruption and unprecedented circumstances we are facing, people are still in pain and getting injuries. NHS MSK services have understandably been considerably scaled back and GP appointments have to be prioritised. 

So, we want to make sure we are still here to help you when you need us. We believe we still have a very important role to play in keeping people active, moving and healthy. We want to help make sure that our invaluable key workers are still able to do their work. By being able to provide tailored, individualised and realtime support, education and advice, we can help ease your pain and with recovery from your injury, albeit in a slightly modified way.

Paul Baker Clinical director at gophysio is realistic about the benefits of tele-health.

Virtual appointments won’t be as effective as traditional hands-on therapy and treatments for everyone. It will however provide a great alternative option to manage, maintain and improve your MSK injuries and pain helping you live an active life, pain & injury free’.

Most importantly, it will help provide reassurance and support when people need it and may be feeling isolated, alone and without their normal support networks in place.

Virtual appointments are particularly useful for patients who want:

  • An accurate diagnosis and exercise plan.
  • Reassurance and injury advice.
  • Progression of exercises.

Whether you’ve suffered a relapse of your sciatica or need post-operative guidance and advice, I advise you to get in touch with us on 023 8025 3317 and we can realistically discuss your prognosis and whether tele-health would be helpful for you.

You can book your online consultation here or call us on 023 8025 3317

Read More

Step by step guide to online physio

Read more about goPhysio online

Bupa health insurance? You’re covered for online consultations

#MoveWithgoPhysio




Online Consultations – Step by Step

Posted on 23rd March 2020 by

We are pleased to be able to offer virtual online consultations so that we can continue to help and support you.

Step by Step Guide

  1. Book your appointment by calling us on 023 8025 3317 or online here.
  2. You will receive an email to confirm your appointment time and instructions for the appointment.
  3. At your appointment time, just have your email open and wait for the invitation.
  4. When you receive the email click on the link for your appointment.
  5. Following your appointment, you will be sent an email with your invoice and link to make secure payment online via Stripe.

Guide to Virtual Consultations

Accessing and using the online appointment software is really easy.

FAQs

How much is a virtual consultation? The charge is £49 per appointment.

How can I pay for my appointment? We take payment via the secure online provider, Stripe. You will be sent an invoice after your appointment with a link to pay securely by card online.

What are the benefits of a virtual consultation? Despite the complete disruption and unprecedented circumstances we are facing, people are still in pain and getting injuries. NHS MSK services have understandably been considerably scaled back and GP appointments have to be prioritised. So, we want to make sure we are still here to help you when you need us. We believe we still have a very important role to play in keeping people active, moving and healthy. We want to help make sure that our invaluable key workers are still able to do their work. By being able to provide tailored, individualised and realtime support, education and advice, we can help ease tour pain and with recovery from your injury, albeit in a slightly modified way.

What will my virtual consultation include? Your first appointment will involve a series of questions to help us find out more about your issue. We may ask you to perform a series of movements or tests, so that we can find out more about what’s going on. We may ask to look at the area with your consent, via the video. Once we have all the information we need, we will share our conclusion, explain what’s going on and go through our recommended plan with you. This may include self treatment, exercises, modifications and advice. We will share our screen and demonstrate exercises to you, which will then be sent to you after the appointment via email.

After your first appointment, we will advise if and when further sessions might be required and book these for you accordingly.

Is it secure? Yes, the software is totally secure and all calls and videos are encrypted. We use a dedicated software designed for online consultations, so not Zoom, FaceTime or other generic platforms.

What about if I have private health insurance? Costs for appointments if you have private health insurance will be covered by Bupa (read more information if you have Bupa cover here). They may also be covered by any cash back plans such as Simply Health, WHA etc. but you would need to confirm this with your individual provider.

Do I need to download anything? No. It is a software program that will access your camera and microphone on your device.

What device can I use? Any device that connects to the internet that has a video and microphone.

What do I need? Firstly you need an email address. Then, all you need is a device with a video and microphone, so a computer, laptop, smartphone, iPad or tablet, that you can also access your emails on.

Where can I find out more about the Virtual consultations? The software we use is called Physitrack. There are some very useful guides online here, including getting started, accessing your program, trouble shooting etc.