Posted on 30th January 2020 by Fiona
At the beginning of this month, for an entire week, we set out to survey as many of our patients coming through our doors as possible.
As a business, it is crucially important that we are doing a great job and asking the people who visit us at goPhysio and are using our services, is the best way to find out whether we’re actually doing what we set out to do! Gaining your feedback helps us to further improve and develop our services, so we can continue to offer the best possible care.
We randomly surveyed almost 100 visitors to the clinic that week and have spent time analysing the feedback we were given. We are delighted to be able to share the results of this survey with you.
Why did you choose goPhysio?
When asked why goPhysio was chosen over any other local healthcare provider, the top 2 answers given were personal recommendation and reputation. We couldn’t ask for more. We work incredibly hard to provide the best possible care and are proud of the reputation we have built up over the years. When people are recommending us to their friends and family, this speaks volumes. We know there’s lots of choice out there when you’re in pain or have an injury, so having so many recommendations is testament to what we are doing. Many people also commented that they’d seen us before and were returning for a new problem.
Another reason that came up frequently, was ease, availability and speed offing able to book an appointment. Having to wait for appointments is a huge frustration and so many people commented that it was easy to make an appointment with us, they could be seen quickly without having to wait and they could book online, making it all even easier!
What do we do really well?
We wanted to know what aspects of our service we were doing really well. The key theme coming through was that we make people feel welcome and at ease, we treat people respectfully and people feel confident we can help them. We certainly aim to be all these things. We know it can be a daunting, worrying and frustrating time when you’re injured or in pain. So by offering a welcoming, friendly and warm environment in which you can come and get help, we can ease some of these feelings.
Being listened to was something that so many people appreciated. We don’t rush through our appointments, we really take the time to listen to you as an individual and therefore we can tailor your treatment and recovery programme to you and your lifestyle.
Here’s a few testimonials from the survey
Excellent service, thanks for looking after me!
First rate service. Roz and I work well together on my shoulder problem.
Everyone at goPhysio has always been extremely professional but friendly and welcoming (particularly Beverley!)
Roz has really helped and is obviously very experienced and knowledgeable.
I’m very happy with my experience with goPhysio, very accommodating
goPhysio provides an amazing service
98% of respondents are completely satisfied with the service they received.
Jose is very pleasant and professional, quickly puts me at ease and is thorough
I have always been very happy with the services at goPhysio. Everyone I have dealt with has been very friendly.
100% of respondents said they would return to goPhysio for future care if needed.
Francesca is brilliant. Very caring and lovely. Receptionists always friendly.
You’re a lovely bunch!
You provide an excellent service all round!
We were so delighted with the results of the survey. Day to day, we regularly receive positive feedback, but receiving such a high volume of consistently, positive comments, was really very humbling. We genuinely care and invest so much into everything that happens at goPhysio. Nothing happens by chance, it’s all very carefully thought about. So, it’s great to know it’s working.
Obviously, we also gained some valuable insight into areas that can be improved – this is just as important, if not more so, than hearing the positive experiences. Anything that we identify as an area to work on, change and improve to make what we offer even better, is always welcomed! So, we are continually working ‘behind the scenes’ to further develop and enhance our services, so we can continue to help and support you!