Click & Book Online Now

Call us now: 023 8025 3317

Patient Satisfaction Survey Results – January 2020

Posted on 30th January 2020 by

At the beginning of this month, for an entire week, we set out to survey as many of our patients coming through our doors as possible.

As a business, it is crucially important that we are doing a great job and asking the people who visit us at goPhysio and are using our services, is the best way to find out whether we’re actually doing what we set out to do! Gaining your feedback helps us to further improve and develop our services, so we can continue to offer the best possible care.

We randomly surveyed almost 100 visitors to the clinic that week and have spent time analysing the feedback we were given. We are delighted to be able to share the results of this survey with you.

Why did you choose goPhysio?

When asked why goPhysio was chosen over any other local healthcare provider, the top 2 answers given were personal recommendation and reputation. We couldn’t ask for more. We work incredibly hard to provide the best possible care and are proud of the reputation we have built up over the years. When people are recommending us to their friends and family, this speaks volumes. We know there’s lots of choice out there when you’re in pain or have an injury, so having so many recommendations is testament to what we are doing. Many people also commented that they’d seen us before and were returning for a new problem.

Another reason that came up frequently, was ease, availability and speed offing able to book an appointment. Having to wait for appointments is a huge frustration and so many people commented that it was easy to make an appointment with us, they could be seen quickly without having to wait and they could book online, making it all even easier!

What do we do really well?

We wanted to know what aspects of our service we were doing really well. The key theme coming through was that we make people feel welcome and at ease, we treat people respectfully and people feel confident we can help them. We certainly aim to be all these things. We know it can be a daunting, worrying and frustrating time when you’re injured or in pain. So by offering a welcoming, friendly and warm environment in which you can come and get help, we can ease some of these feelings.

Being listened to was something that so many people appreciated. We don’t rush through our appointments, we really take the time to listen to you as an individual and therefore we can tailor your treatment and recovery programme to you and your lifestyle.

Here’s a few testimonials from the survey

Excellent service, thanks for looking after me!

First rate service. Roz and I work well together on my shoulder problem.

Everyone at goPhysio has always been extremely professional but friendly and welcoming (particularly Beverley!)

Roz has really helped and is obviously very experienced and knowledgeable.

I’m very happy with my experience with goPhysio, very accommodating

goPhysio provides an amazing service

98% of respondents are completely satisfied with the service they received. 

Jose is very pleasant and professional, quickly puts me at ease and is thorough

I have always been very happy with the services at goPhysio. Everyone I have dealt with has been very friendly. 

100% of respondents said they would return to goPhysio for future care if needed.

Francesca is brilliant. Very caring and lovely. Receptionists always friendly. 

You’re a lovely bunch! 

You provide an excellent service all round! 

Final Thoughts

We were so delighted with the results of the survey. Day to day, we regularly receive positive feedback, but receiving such a high volume of consistently, positive comments, was really very humbling. We genuinely care and invest so much into everything that happens at goPhysio. Nothing happens by chance, it’s all very carefully thought about. So, it’s great to know it’s working.

Obviously, we also gained some valuable insight into areas that can be improved – this is just as important, if not more so, than hearing the positive experiences. Anything that we identify as an area to work on, change and improve to make what we offer even better, is always welcomed! So, we are continually working ‘behind the scenes’ to further develop and enhance our services, so we can continue to help and support you!


Health matters: physical activity – prevention and management of long-term conditions, new guidance published

Posted on 29th January 2020 by

Public Health England has just launched a new publication Health matters: physical activity – prevention and management of long-term conditions

There are undeniably SO many benefits of being more active. These include:

  1. Reducing the risk of many long-term conditions
  2. Helping manage existing conditions
  3. Ensuring good musculoskeletal health
  4. Developing and maintaining physical and mental function and independence
  5. Supporting social inclusion
  6. Helping maintain a healthy weight

One in 3 adults in England live with a long-term health condition, such as diabetes, arthritis, cancer or a neurological disorder. These people are twice as likely to be amongst the least physically active. However, evidence shows that regular physical activity can help prevent or manage many common conditions such as type 2 diabetes, cardiovascular disease and some cancers. It can also help with many of the symptoms of these long-term conditions and prevent further complications or problems developing.

What we love about the new publications, is the focus is becoming more about PHYSICAL ACTIVITY and not just exercise. Exercise is only one way of being physically active, so it’s great to see more attention being paid to this.

So, what constitutes PHYSICAL ACTIVITY?

  • Active living – so going about your daily life more actively! Getting out for a walk, sitting less, gardening or household chores, even going shopping can be fairly active (particularly when you compare it to internet shopping!!).
  • Active travelling – getting on your bike, walking, getting off the bus a stop earlier and thinking twice before hopping in the car – great for the planet too!
  • Active recreation – getting out to walk the dog, a social walk or cycle with friends, trying a new activity like climbing, bouldering or dry slop skiing!
  • Active Sport – Either informal, a game of rounders at the park, a kick around in the garden or a go on your kid’s trampoline. Or organised sport such as playing as part of a team, going to an exercise class or taking part in an event.

So, what should we be doing?

The guidelines state that for good physical and mental health, adults should aim to be physically active every day. Any activity is better than none, and more is better still.

There are 3 elements of the physical activity guidelines:

  1. Strengthening activity – Muscle strength, bone health and the ability to balance are crucial to physical function. It is important that strengthening activities are important throughout your life for different reasons.
  2. Cardiovascular activity – A combination of moderate, vigorous and very vigorous intensity activity is recommended.
  3. Sedentary time – Adults should aim to minimise the amount of time spent being sedentary, and should break up long periods of inactivity with at least light physical activity.

With a bit of creativity, lateral thinking, small changes to your daily routines and habits, it is easy to increase the levels of physical activity in your life.

You simply can not argue with the potential benefits to your health and wellness. If activity were a ‘medicine’ it would be a miracle! So, how can you not find the time or a way?!

How can we help?

Increasing physical activity is woven into everything we do at goPhysio.

  1. If you’re in pain or injured, one of the consequences is that you are unable to be as physically active as you’d like to be or should be. By helping reduce your pain and helping you recover from your injury fast, we’ll get you back to being active again! Our Physio or Sports Therapy team are on hand to quickly and accurately assess and diagnose your injury. We’ll put in place a realistic recovery plan. No GP referral is needed and we aim to offer appointments within 24 hours, so you don’t need to face any delays. Book your appointment online here.
  2. If you’re approaching your latter years, we offer a specialised exercise class for those 60+, designed exactly to target the recommended guidelines above. Positive Steps runs on a Tuesday, Wednesday & Thursday from 11am – 12pm. Your first class is free, so just give us a call to book in a taster class.
  3. We run a comprehensive exercise based rehab service. This is a great way to build and develop strength, recover from a new or recurrent injury and help prevent injuries by getting your body stronger. Read more about rehab here.
  4. Pilates is a wonderful gentle way to exercise, that can be adapted for all ages and abilities. It works on strength, flexibility and balance and also gives some mental space and focus, with time to invest and focus on yourself. We run 20 classes a week in Chandlers Ford and offer flexible options for bookings. You can read all about our Pilates classes here.

Whatever you love to do, we’re here to help and support you in staying active and getting more active, so you can live an active, healthy, positive life, pain & injury free.

#LoveActivity



New Online Booking System Launches!

Posted on 20th January 2020 by

We’re really excited to launch our new online booking system here at goPhysio.

You can use this system 24/7 to book and mange your physio, sports therapy, sports massage & Pilates induction sessions.

We aim to be accommodating and as flexible as possible and not all our appointments may be available online. So, if you don’t see something that suits you, please do call us on 023 8025 3317 and we’ll do whatever we can to help you. The new online booking system also has a very handy waiting list option. So if you want to join a waiting list for an appointment sooner than you can book one online, you cam do this too in case of any cancellations.

Please note, only appointments that are booked online can be cancelled online.

To manage small group rehab and Pilates classes, we use a different system. If you need to manage your small group rehab sessions or Pilates classes or membership, please click here.



Thinking of Starting Pilates?

Posted on 7th January 2020 by

The new year always gets people thinking about or talking about starting something new. It can be a great time to give a boost to your health and wellbeing.

Pilates is a great form of exercise, so many people are recommended to do it by friends, family, their GP or surgeon. But many people don’t actually know what it is or what it will entail and that can put them off.

Starting any new form of exercise can seem daunting at first, many us worry about looking silly in front of a class or not knowing what to do, what to expect or even what to wear!

But fear not!! Everyone started somewhere, and although many of our classes have formed close friendships, they can too remember what it was like to start out!

This is one of the reasons we always offer everyone new to Pilates a free 30 minute induction session. This allows you to talk through any health or injury concerns with one of our Clinical Pilates Instructors and help you find out more about Pilates. The Instructor will modify any exercises to suit your individual needs and guide you towards a suitable level class for you.

You’ll also learn the basics of what pilates is: finding your postural muscles and learning some of the common beginner exercises to get you up to speed before entering a class.

You’ll have the chance to ask questions about anything else you’re concerned about so you can start your first class in confidence.

Your first class

The first class can be as much as a mental workout as a physical one whilst you get used to controlling your breathing whilst using new muscles in a new way. However, no one expects you to be perfect straight away so don’t panic – the Instructor leading the class will make sure you’re exercising safely and at the correct level, as long as you are still breathing that’s a good enough start for the first few weeks so don’t worry if you can’t co-ordinate everything straight away!

As with learning any new skill it takes time. Remember that pilates is non-competitive so you will work at your own level during each class. We’ll progress your exercises gradually and encourage you to move up to intermediate and advanced level classes when you’re ready.

It can take 6-8weeks to build muscle, and much longer if you’ve had pain or weakness in an area for a long time so whilst we can’t expect an overnight body transformation, you will notice the difference if you stick with it. Our regular pilates attendees report increased flexibility, reduced pain, improved balance, improved muscle tone and strength, better posture and improved confidence to exercise as just a few of the benefits of our classes!

pilates gophysio

Don’t forget – everyone was a beginner at some point and our classes provide a really supportive and friendly environment to exercise.

We run 20 classes a week from our studio in Chandlers Ford and offer a range of flexible membership options, to suit everyone. If you’d like to give it a try, why not book a FREE no obligation 1-2-1 by calling us on 023 8025 3317.

Read More

More about Pilates

Pilates Timetable

Centreing, the building block of Pilates

How is Clinical Pilates different?


Pilates Exercise of the Month – Roll Up

Posted on 1st January 2020 by

Each month we’re bringing you a different Pilates exercise to practice and focus on, as recommended by one of our Pilates Instructors. This month, Roz recommends the Roll Up.

This is a more advanced abdominal exercises that ensures you continue to activate all the layers of abdominal muscles together.  If the deeper ‘core’ muscles are not working effectively your feet will lift off the floor, giving you the perfect feedback as to how well you are doing the exercise.  As your control improves you simply increase the range you move through.

  1. Sit on the floor with your legs in front of you, hip distance apart. Bend your hips and knees a little. Ensure that your pelvis is in an upright, neutral position. Lengthen your upper spine and back of your neck. Lift both arms to shoulder height, keeping the arms long.
  2. Breath in to prepare.
  3. Breath out and roll off the back of your sitting bones to round your lower back and tilt your pelvis backwards. Continue to move in this direction as far as you can maintain control, allowing your back to form a C shape curve. Keep the head upright.
  4. Breath in and maintain the C shape curve of your spine and bring your shoulders over the hips, then roll your pelvis forwards onto the sitting bones and re stack your spine, one bone at a time to resume your starting position.
goPhysio Pilates Instructor

Enjoy this month’s exercise! Roz, Physiotherapist & Pilates Instructor