We know you’ve probably got lots of questions, we hope to answer most of these here or elsewhere on the site. If we haven’t answered your question, please do give us a call on 023 8025 3317 or drop us an email, we’re more than happy to help.
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No (unless specified by your health insurance company). We accept direct referrals, minimising any hold ups in your treatment, giving you peace of mind and a positive action plan without any delays.
Wear something comfortable and appropriate for the area of your injury to be assessed thoroughly e.g. shorts for a knee injury. Your modesty will be respected at all times.
Payment is due at the end of every appointment. Our preferred method of payment is by card but we can also take payment online securely via Stripe. We can email over a copy of your receipt if you need it. We do not work directly with any private medical insurance companies. Depending on your policy, you may be able to claim back your fees. We advise that you check the full details of your policy prior to booking an appointment.

There have been many changes with the way health insurance companies cover physiotherapy recently. Subsequently, we require all patients to pay for their physiotherapy appointements up front per appointment. We will provide you with a printed receipt which includes your Physiotherapist’s HCPC number, which you can then provide to your individual insurance company. Depending on your individual policy, you may be able to reclaim some or all of your fees. Policies and cover varies widely now and we are unable to accept any responsibility for the amount you may be able to recaim from your insurance company. You will be responsible for any shortfall.

If you are looking to claim back your fees through your health insurance company, please do let us know, as not all our Clinicians are recognised by health insurance.

We understand that sometimes things come up, however we would appreciate as much notice as possible if you are unable to attend your appointment. We just ask that you give us a minimum of 24 hrs notice of any changes to your appointment so that we can re-allocate the appointment. Less than 24 hours notice will result in a charge. Appointment slots are very valuable and without adequate notice that appointment can’t be used for another patient. We send out both text message & email appointment reminders to help you remember your appointment time.

Please just give us a call or drop us an email if you’d like to change your appointment.

Not really, just yourself! However, if you have had any tests or investigations related to your problem (like a scan or X Ray), it can be helpful to bring these along. If you are being assessed for an injury which uses some equipment, it may be useful to bring this along e.g. running footwear.

goPhysio is conveniently located in Chandlers Ford, near to Chandlers Ford Station. We are on the main Bournemouth Road. We are easily accessible from Southampton and Winchester and are on the Bluestar 1 bus route. 

We have a private car park just behind the clinic. As you approach us by car, you’ll see signs on the side of the clinic directing you to the car park. There is also free parking in the surrounding area. 

It’s really easy to make an appointment at goPhysio in Chandlers Ford.

The easiest way is to book an appointment online via our website – just click on the ‘Book Now’ button. It is fast, secure and available to use 24/7. If you can’t find an appointment that suits you online, do get in touch, as we aim to be as flexible and accommodating as we can.

You can call us during our opening hours on 023 8025 3317. Our friendly and helpful patient services team will always be on hand to assist you in making an appointment. Or you can contact us via WhatsApp or through the ‘Contact Us’ form. 

If you’re local, you can just pop in!

We sadly find that some people are sceptical about physio because of their experience of NHS physio. There is immense amount of pressure on NHS services, which unfortunately can limit the input they can provide.

Here at goPhysio, you will have a very different experience. We spend time with you really finding out about you, how the injury or your pain is impacting you and what you’d like to be able to achieve or do. We then set out to put together a comprehensive plan to help you achieve your goals. This may include a huge range of treatments such as manual therapy, acupuncture, shockwave therapy, graded exercises and advice and support. We really find value in offering ‘hands on’ treatments that the NHS can now rarely offer.

Because we have a range of services all on-site, we go beyond the treatment room and back to doing what you want to do!

Reviews

What You Say

Antonia Perez
Antonia Perez
2023-11-25
We got an appointment promptly, the appointment went smoothly. Very nice physios. 👌
Fran Helen
Fran Helen
2023-11-06
Really knowledgeable and supportive, with clear advice to help. I feel so reassured after this appointment, highly recommended, they really listened to me. Thank you.
Brenda Hinnell
Brenda Hinnell
2023-10-27
First visit and in urgent need of physio as really suffering from not being able to run. Lottie was very patient and understanding with a lovely manner. She worked wonders and I am looking forward to my next visit.
James Grierson
James Grierson
2023-10-21
Great first appointment, really listened to my problems annd thorough anssessment and have come up with a clear rehab plan to get me back on track.
Nuisha Russo
Nuisha Russo
2023-10-21
I had a really good visit to GoPhysio. I have had sciatica for two months and it wasn't showing any signs of improvement. Sophie gave me a thorough assessment and then provided acupuncture and ultra sound. After one visit my sciatica has almost gone. I am really pleased.
kay luffman
kay luffman
2023-10-08
Everyone at go physio is so helpful & friendly. I have been receiving treatment for golfers elbow from Hannah Gelder, and couldn’t be happier, I wish I had gone earlier! She explains everything well, and guides you through exercises etc. very amiable and makes you feel at ease. Highly recommend
Chris Kitchen
Chris Kitchen
2023-10-07
They are a great friendly team who always manage to sort my sports injuries out. Can recommend them highly
Mark Dewey
Mark Dewey
2023-10-05
Go Physio definitely the place to go, came away feeling better and reassured and with a plan going forward.
Christine Raw
Christine Raw
2023-10-05
Very professional service and excellent treatment. Listened and gave good advice.
Kay Horton
Kay Horton
2023-10-05
I have been attending goPhysio for about two years. As a company they are very professional and provide a very good level of service to include efficiency and courtesy and are always consistent in their approach. This very much includes the admin /reception team whom are the first people you make contact with. My Physio has excellent knowledge and has assisted me with sound advice and ongoing exercise regimes which are achievable and realistic. This has supported me well in between appointments. Although always busy I am normally able to see Roz at a mutually convenient time. Thank you to all the team